Stevens Creek BMW Service Center

Terrible!\r \r If you think it's important that your luxury vehicle gets treated with respect, do not go to this steal-er-ship.\r \r Possibly the worst experience in my life. Ask for a manager and you will get a run around. Call and ask for the manager daily, and eventually you will get Kevin Gaither, a total idiot that has no clue about customer service. As you go up the chain you expect someone to apologize, but no matter how far up the chain I went, nothing but idiots at this place.\r \r AVOID AT ALL COSTS!!!!!!! YOU'VE BEEN WARNED! more

Dave Parker continues to be an outstanding representative for BMW and Stevens Creek BMW. Our transaction was clean, simple and all handled by phone. Could not have been any easier, even with our out-of state delivery. By the way...it's Peter M. Cipolla....not ""S"" more

Service was expert and promptly available. Loaner car was immediately available, and Justin is an excellent communicator. Car was ready for pickup ahead of promised time. more

I purposely travelled from San Francisco to Santa Clara to purchase my car at Stevens Creek: the service there is outstanding, they gave me a good price and it was well worth the extra drive. more

My family has been purchasing BMWs for about 15 years now. There is a reason why we keep on coming back to Bob, he treats us like a Parton the BMW family. He always greets us with a smile, gives us a tour of the newest cars to hit the floor and treats us with so much respect and kindness. This was my first time purchasing a car without my father and I came in a bit nervous. I was so thankful to see Bob there because he knows exactly the questions my dad would have asked him and answered questions I didn't even know I had. He was able to order my car in a timely manner and would email me with updates as to when I could expect my car. Luckily, my car came earlier than expected and Bob... more

Romeo was extremely helpful throughout the whole process from test drive to vehicle pick up. I appreciate the personal attention without the pushy salesperson pitch. He was very prompt in replying to my questions during the waiting period. Thanks so much for all the recommendations and assisting me in configuring my new car! I absolutely love it! Gil and Chris were also very helpful during pick-up. Having Chris go over the vehicle features was definitely a plus. It made going through the manual a lot less intimidating afterwards. Gil made the paperwork a breeze. Thanks for all the info regarding maintenance and helping me make a decision with the add-ons. Excellent customer service all around! more

The purchase of our new 535i was extremely stress free, as I commented to the sales advisor - the practice of buying a vehicle can be taunting, stressfull but our experience was unparalleled with anything I had ever encountered. The service was exceptional! more

Tam Do was great. He was very professional and helped make my buying experience painless. Finance could have been a little quicker as there was quite a long wait, but the time we waited was used to go over the manuals and a breif introduction to our new car. more

Rocky is a very good salesperson which helps me a lot when buying the car. more

I had my son's M3 serviced here after his death. I was given a ""free"" loaner during the service. When I picked up my son's car I was told by the service clerk there was, ""no charge..."" Lo and behold I had a $300 charge on my card. I have called, inquired, complained...no response. I suppose they feel comfortable with the practice of charging your card without authorization or warning. BEWARE....... more

Excellent, excellent experience. Best ever for a new car....\r \r My wife and I are having our first child and needed something a bit bigger to make up for all the baby stuff. I have to say that I wasn't looking forward to the new car buying process -- yuk! But from top to bottom it was exceptional. Seriously, like it was great.\r \r The single most important thing was that the SCBMW guys listened to what I asked. For instance, I asked them to respond in email -- they did that. I asked them not to go through the whole 'back and forth' and just tell me what I needed to knwo --they did that. I asked questions on the phone and they got back to me quickly. It was super.\r \r I shopped around (quite a bit, in fact) and the Steven's Creek guys were the only ones who didn't pull the whole standard ""you gotta buy right now"" stuff. They just gave me a great price right out of the gate, and then took the rest of the time answering questions -- not trying to put me into a different car, not trying to sell me other stuff -- just answering the questions that I asked. I mean, it was like seriously that good.\r \r In particular, Franco Karzag who sold us the car, was an easy-going, ""how can I help"" type guy. And then, when we came in, the manager (Paul Carruba) was also great. When we went to the finance person he was the same way: ""here's the extras: want anything? OK, cool"" \r \r I kept waiting for the situation to go bad but it never did. So I'd recommend checking them out. Really great experience....\r \r Pros: Friendly, direct, no-BS, unexpectedly simple more

I did not buy my BMW from this place, however it was towed there because apparently it was the closest to my home. there was a problem with the tire senors, my car was dropped off there at around 8am, i called to check in on it, they said it would be a while before they got a report, I called around 1pm still no report, Karina a service advisor called me back, at 5:30 pm to tell me that there were nails in my back tires and that i should go ahead and replace all four since the front tires were worn, and they can do an alignment, I said i guess i don't really have a choice. (the tires had less than 10,000 miles on them)\r The next Am I called the Dealer I bought the car from, they were absolutely Awesome( Fremont BMW)\r they were very proactive in trying to make thins right, they offered to tow my car there at their expense, give me loaner, aligh the tires, they tried repeatedly to get the car from Stevens Creek Bmw, but they said I would have to pay for the tires they ordered for my car, So now they are holding my car Randsome unless I pay a restocking fee for something they ordered , i would like to add that I have never stepped foot at this lot or signed any work orders/contracts with this dealer.!! It's a Scam!!! more