Starck Van Lines

Could not agree more with the first reviewer. STAY AWAY from STARCK VAN LINES. Their drivers are liers and slackers, they screw each other at your expense. They miss windows, don't follow directions and are rude. The office staff must be tired of hearing the complaints because are surrley and rude. The owner is one of three things, 1.) Deaf, 2.) A fool or 3.) Someone who doesn't care if his minions destroy his business. \r They also have a woman who ""works"" from home to field complaints. On two different deliveries I have spoken with her outlining the same problems about missed windows and dishonest drivers. She has ""relayed"" these message to the front office who, as the last reviewer notes, never answer the phone and never review phone calls. Today in Feb 9, 2013. Starck has had my item in their possession for over 3 weeks, they have made 3 ""attempts"" to deliver all abortive because of the way they do busines. If you don't care about your money, have all the time in the world, don't care if and when you get your goods then pick Starck for all your moving needs.\r The bottom line is that Starck stays in business with national contracts who use them for fixed amount. Locals are smart enough to go with a national carrier or actually anyone else. Use your uncle before you use Starck. more

This company has terrible customer service; you will NEVER talk to a human being when you call. You must always leave a message, and sometimes they will call you back. This is a third party shipper, so their obligations to you, the consumer, are non existent. They are highly inflexible, and only offer delivery on certain days with less than 2 day notice. Not only that, but the window of delivery is a 6 hour time span. If you're like 90% of Americans, who WORK, this is NEVER convenient. Again, though, because they are a third party shipper, they have NO concern for the consumer. According to the company that I purchased my items from, they are the ONLY ""white glove' shipper in the Pittsburgh area. With that said, after my experience with them and getting the company I bought the items from involved - they have since DROPPED them as their carrier. Thank God! \r I paid for mattress delivery and removal of my old mattress PLUS delivery AND set up of my new furniture. First of all, they tried to make me PAY the driver for the removal of the old mattress, which, like I said, I had already paid for. So they wouldn't take it. I had to call the company I bought the furniture from, Starck had to come back out and pick it up, which was a WEEK later. They also attempted to back out of setting up the bedroom furniture until I showed them that I paid for that service, which was VERY CLEARLY written on the invoices that THEY BROUGHT. I can't say enough BAD things about this company. Run, don't walk away from this company. more