Awful. Awful customer service, complete lack of respect and concern even for a loyal customer like myself. I have been with sprint for 6 years, using my sprint phones to run my business. I spend an average of $10,000-$12,000 each year through sprint for several phones, each with unlimited plans. Recently one of my Blackberry's began giving me trouble for the 4th or 5th time this year. This is my primary line, and it's been emitting a loud, high pitched frequency noise out of the ear piece. I dropped this phone off last Wednesday, and asked sprint to call me on my backup line once it was done. A week passed before I called to check up on it. They couldn't find it. I stopped in to the clybourn location and waited in line for 15 minutes before someone asked if they could help me. They located my phone 10 minutes later, but had no record of work being performed. I made a call and instantly noticed the same ear piercing high pitched static as before. I did the *2 call to corporate to get some answers, and sat on the line for 35 minutes on hold, listening to all the bu!! $h!t sprint commercials that just keep repeating before i just gave up. I called the Clybourn store to tell them how unhappy I am and to try to get this situation rectified. John Perez, who answered (again after waiting 15 minutes on hold and trying to navigate the maze of automated customer service recordings) only to tell me that I'm eligible for an upgrade and to just come in and buy a new device.
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