Speedy Auto Services

This Speedy Auto Service is located on 20650 Grand River Avenue in Detroit. I mention the address because there are other ""Speedy Auto Services"" in Detroit. I reside in Chicago but visited relatives in Detroit during the pre-Easter and Easter holidays. Anyway, on Good Friday, my sister noticed that something was hanging from underneath my car. The next day, we had our dad, who was also visiting from out of town, look under the car. My father told me that the heat shield was loose and I should have the problem resolved before I return to Chicago. My brother-in-law suggested a nearby auto service but the manager told me that his shop did not provide that kind of service on such short notice. He suggested that I take my car to Speedy Auto Service. I called Speedy Auto Service and explained that I was from Chicago and would have to leave Detroit on Monday morning. The owner, Eugene, was most kind. He told me to bring my car to his shop immediately. The mechanic, Chris, also was courteous and very knowledgeable. Originally, I thought that my heat shield was knocked loose by some pot holes on Detroit streets. However, Chris put my car on a lift and showed me the rust underneath my car. He explained to me that when salt is placed on city streets (for example in Chicago) overtime, rust and corrosion takes it toll on certain car parts. He then quickly fastened the heat shield. My father, said that it was good that I had the problem addressed immediately because my car might have caught afire had I tried to drive back to Chicago. The owner and mechanic were friendly and competent. Also, the price was very reasonable. With all of this said, I give Speedy Auto Service FIVE STARS more

I called the Speedy of Troy location for a tie rod replacement on my car & was treated kind at first. As soon as the manager, Cory, came on the line, it all went SOUTH. He quoted me $15 on the labor for an oil change w/my provided oil & filter, even though there was a coupon for a COMPLETE oil change for $13 in their sales ad. Furthermore, I decided to replace my tie rod elsewhere and wanted to just do a front end alignment via Speedy of Troy with my $39.95 coupon, so I called them, and Cory, who was ticked off that I decided to change my tie rod elsewhere, decided to spite me! He says, ""Well, since you're doing your tie rod elsewhere and making more work for us, I'm not gonna honor your $39.95 front end alignment coupon, I'm gonna hafta charge you $55 or so."" OUTRAGEOUS! If he hadn't known of my tie rod replacement, he wouldn't have said that. What a fraud! He reflected poor customer service skills and made Speedy look like a gimmick auto shop. I refuse to take my car here ever! more