Sm&s Relocation Inc.

I know this company has some bad reviews, but they're working really hard to rectify that. I had great customer service, they were right on time and not a penny over the ""not-to-exceed"" price. Polite and hard workers. I would definitely use them again. more

I'm super stoked on these guys (especially Frank). I really don't know what all the other reviews are about, moving is stressful but these guys really helped me out. They were inexpensive, honest, and really put my worries of giving my life to a couple strangers to rest. I would recommend them to any of my friends. My Story: I found out a few days before my move that my bed wouldn't fit into a uhaul trailer so I needed to ship my car or my stuff from SF to San Diego a little over 500 miles. I called around and got general estimates of at least $1000 before all of the extra charges associated with moving. They also said they wouldn't be able to pick it up till next week. Then I called SM&S, they were very polite I told them what I needed to move they said that it was probably around 1000 LBS and that it would cost me $600. I was very excited and scheduled the pick up for Thursday(2days later) at 3 pm, they did tell me that they were squeezing me in so I was very appreciative. On the day of the pick up I got a call around 1 saying that they were backed up and asked if they could pick up tomorrow. I said it would be inconvenient for me and they said that they would be there in the early evening.(They told me ahead of time it was going to be a time crunch picking my stuff up on Thur.) Frank and his helper showed up that evening and to be honest I was freaking out because of the other Yelp Reviews and told Frank about my concerns. He explained their operation to me and made me more comfortable with the whole process. They picked up my stuff wrapped my TV's up (I paid the extra fee to have them wrap the expensive TV's) and off they were. They quoted me 3-5 days and total including tax and wrapping the TV's $700 and explained every bit of the extra $100 (I was expecting more of a mark up). 4 days later I got a call from Frank telling me they were a couple hours away and asked if they could drop off my items that evening. I said sure and two hours later they were there. All of my stuff was in the same condition it was in when I gave it to them. ; as far as i'm concerned that's exactly what a moving company should do. Thanks Frank and guys! more

These guys are very hard workers but are courteous and polite at the same time. They provided me with a move from San Jose, CA. down to Culver City and gave me a really good price for it. I was actually very nervous about using their service because I've heard some really bad stories about the moving industry but I needed some assistance. I expressed my concerns and Joey was able to explain the details of their services and what they would and would not charge for. Come to find that they do have additional charges for additional services but they are very specific and are only applied if those services are requested. I wanted a little help making sure my TV was going to make it to Culver City safely, seeing as how in love I am with my TV, Joey offered me a professional crate. Then he proceeded to let me know that I could take advantage of their crating services or I could wrap my own television. Then he explained to me, in detail, how to protect my television without having to pay the moving company any extra money for that service. In most businesses, this is not a common practice so I was very impressed. I did wrap my own television but I wasn't able to finish packing before the movers arrived. They provide me with wardrobe boxes for free to pack my closets in and were even able to help me wrap my glass dining room table for as low as $40 in a crate. Once again, I was surprised by their absent hunger for profit over customer service and professionalism. That's not even the cherry on top. When I got to my new location, the current tenants for my new place had still not moved out so I was practically homeless for a short while with nowhere to put my belongings. I called SM&S and explained what had happened and they reassured me that all long distance moves are offered up to 30 days of storage at no additional cost. I couldn't believe my original quote included exactly what I needed in the situation. Everything just seemed to fall into place with this company. Great job SM&S team! All in all, this company made my move go so smoothly more

It is extremely clear that this moving company 'gets it'. Moving, under the best of circumstances, is stressful and their company philosophy is obviously 'get it done for the customer in whatever way possible'. Billing was very straightforward: labor + truck. No fuel surcharges or anything else - transparency in billing is another sign of how they value customer satisfaction. They estimated 5-6 hours for my 3 bedroom house, which seemed very optimistic but finished in 4.9 hours. My experience was that they are honest, hard-working, and dedicated to leaving with a happy client. I'd definitely use them again for moving or any of the other services they offer. Companies that demonstrate such a strong commitment to their customers deserve to be rewarded. more