We boarded our dog over Memorial Day weekend. Everything was fine upon check in but we made arrangements for my mother to pick up my dog at noon on Sunday. My mother got to the kennels at noon and found my dog in a pen in the hot sun all by herself. No one was around and my mom had to call several of the numbers posted on the door to find out what was going on. They said my dog was getting her playtime and that they would not release her to my mother until 6pm. When I called to find out what was going on I was treated rudely by the owner who told me that she notified me in a voicemail that she couldn't be picked up until 6pm. I never spoke with her and there was never a call to my cell phone from the kennels. I will never take my dog there again.
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