Shawnee Vacuum

I bought a Halo vacuum and after having it 2 months it quit picking up.. This is a $279.00 vacuum, so its not like it is a piece of junk to start with.. I take it in on 3/7 to Shawnee Vacuum and drop it off. I was told they would call me in a couple days with a estimate... On 3/17 I had not had a call back. I call them and am told, my 2 month old vacuum needs a over haul... The only thing close to good is that it will only be $39.95.. I am thinking something shady is going on 6463 Quivira.. Also beware, I was told that they do the repairs in the Gladstone Mo store not in house.. more

AS OF 08-13-2010 TO ALL MY VALUE CUSTOMERS I WOULD LIKE TO THANK YOU FOR THE OPPERTUNITY TO SERVE YOUR VACUUMS NEEDS I REGRET WE HAD TO SELL THE BUISNESS DUE TO PERSONAL REASONS. GOOD OLE LOUIE IS NOT AFFILIATED WITH THE NEW OWNERS IN ANY WAY SORRY. I FELT HONERED AND PRIVELEDGED TO BE ABLE TO SERVE YOU. ONCE AGAIN I WOULD LIKE TO THANK ALL MY CHERISHED CUSTOMERS FOR YOUR PATRONAGE. GOD BLESS YOU ALL AND YOUR FAMILIES ...... LOUIE INZERILLO (YOU WILL BE MISSED) more

Stopped by Shawnee Vacuum on July 5th, not really expecting them to be open. We were pleasantly surprised to find them open and not busy. I noticed right away that there was a new owner. Previous visits to Shawnee Vacuum were uneventful, just to buy bags, belts, filters, etc. My wife & I had been considering a new vacuum, but she was reluctant to give up her 15 year old Riccar. Before we could even say what we were looking for, "Louie" recommended the Riccar! He showed us the latest model and let us both "test drive" the unit over faux cat fur and other particles. Louie was extremely friendly, helpful and knowledgeable. He made us a great deal on the new Riccar, included the accessory kit and even tuned up "Old Blue" at no charge. We highly recommend Louie and Shawnee Vacuum. Thanks again Louie!! Pros: Excellent customer service Cons: None more

okay...so i took my 12 year old Simplicity in to get serviced, belt, stuff like that...just wasn't doing what i wanted it to do and in turn my house was becoming a a mess...so i bring it in to Shawnee Vaccuum...I was suprised to see a different person greet me as i was lugging my vaccuum into the shop. I told him what the problems were and he took the time to show me a Carpet Pro Vaccuum which is made by the Fuller Brush Company...went through everything with me....even told me it was so strong it would suck my guinea pigs into the vaccuum with the power it had (that was sooo funny)...anyway, he also showed me a few other vaccums, commenting on the pros and cons of each one....I do appreciate the fact that Louis did not treat me like i didn't undertsand the mechanisms of a vaccum and he didn't try to sell me the most expensive on in the store. He custom fitted the type of vaccum i needed for my household...good customer service, he had several phone calls with his suppliers while i was there and had orders to fill but spent his time explaining things to me. I wasn't planning on buying a vaccuum today, however i have bought about 4 cheapie vaccuums from Wally world and they lasted all but a few months, so in essence i spent a lot in vaccuums that didn;t do anything but make a good landfill product. Louie let me trade in my vaccuum and he also gave me the 60 dollar extention hose (its sooo long i can have the vaccuum in my living room and vaccuum up the thirteen stairs to the upstairs, and i have a fairly large home) and brushes for free!!! Great customer service.I did'nt realize that the previous owner had left and i saw some negative comments made during his ownership, but Louie is determined to correct any negative feelings about this shop and do his customers right...what was even funnier about this whole experience is that when I saw his business card and asked him where he grew up, it seems we went to the same grade school in the 70's...what a small world, huh????so if anyone from St. John the Baptist Catholic school on Brooklyn needs a vaccuum, come visit Louie Inzerillo and share your school memories while you're there!!!Id buy a vaccuum from him again, but i really think this may be the last vaccuum i'll ever need!!!!! Pros: very knowledgable about products more

Shopping for a sweeper we stopped in Shawnee Vacuum..because they are close by. "Louie" was down to earth, no hype, very generous with his time and showed us a great sweeper - the Riccar. We bought it, took it home and found it to do all he said it would do plus.. He did not know that back problems were one of our issues.. The Riccar was very EZ! Quiet and we like the deep cleaning. Worth every penny! Good luck to Shawnee Vacuum and Louie. Pros: No high pressure - smart product Cons: none, except sweepers are expensive! more

Just 3 days before Christmas and my (expensive) Dyson developed a big problem. I called Shawnee Vacuum and was asked to just bring it in. I did so, waiting patiently while Mr. Inzerillo waited on another customer in providing a quote for repair of a commercial vacuum. When my turn came round, he gave me the same outstanding customer service as he had the (commercial) client before me. He ably fixed my $400 vacuum on the spot and charged me only $10 -- amazing! If you (like me) have decided it's time to repair instead of replace, this is a GREAT place to get parts, another vacuum, or have older and/or newer vacuums repaired - and with a smile, too! Mr. Inzerillo is very knowledgeable, competent, and HONEST ... if you want to return to QUALITY customer service, the likes of which you haven't seen in decades - believe me, this is the place to go. HIGHLY RECOMMEND. Pros: Professional, courteous, honest and COMPETENT more

I read recent reviews on Shawnee Vacuum and decided to give the new owner a shot. I was pleasantly surprised with my experience. Louis has a professional, courteous demeanor, does quality work, and turned around my vacuum cleaner in a day. My Dirt Devil has a new life! Pros: Fast service, good quality more

Louie is the new owner and is a great tech and very helpful. He had to totally refurbish my Hoover carpet shampoo machine. I brought it to him late in the day this past Saturday. He had it running and looking like new Monday, just as he promised. I had purchased it from the previous owner, but it never seemed to work right. Louie even had me run it to make sure I was satisfied with his work. Now, I am very satisfied. Pros: Fair Price, Fast and Courteous more

I dropped off my vaccum ... it stopped picking up stuff so I thought instead of buying a new one I try this store. Left it off within 20 minutes.....guy at store called me , to give me details and timeline. One hour later . I came back , vaccum was fixed and very quality inexpensive service repair.... I will be back to this store for bags and stuff. Pros: GOOD repair , QUICK more

HELLO MY NAME IS LOUIS INZERILLO AS OF 04-1-09 I AM THE NEW OWNER OF SHAWNEE VACUUM. I WOULD LIKE TO APPOLOGIZE TO ALL OUR VALUED CUSTOMERS FOR THE BEHAVIOR AND ACTIONS OF THE PREVIOUS OWNER { RUSSEL HARTZ}. WE ARE NOW A FAMILY OWNED BUISNESS OPEN 6 DAYS A WEEK M-F 10 -5:30 SAT 10-4. WHERE WE NOW OFFER A SAFE AND FREINDLY STORE ENVIROMENT PROMPT COURTSESY SERVICE AND YOUR SATISFACTION IS GAURENTEED. PLEASE ALLOW THE NEW OWNER A CHANCE TO GIVE YOU THE SERVICE, AND RESPECT YOU DERSEVE .THANKS Pros: NEW OWNERSHIP 04-01-09 Cons: none more

Our vacuum stopped working 2 weeks before Christmas and Shawnee Vacuum was a warranty center. My husband took it in to be repaired, and the owner made sexist comments about women and also tried to sell my husband a new vacuum instead of just fixing ours. Over the next several months, the owner NEVER called to give us a status on our vacuum. We continued to call to find out what was going on and he always claimed that the part had not yet come in. Each time he really didn't seem to care that we were still waiting on our vacuum. After 4 months, I finally decided to call dirt devil to tell them what was going on. They assured me that a part does not take that long to come in and they immediately sent us a brand new vacuum for our troubles. We never did hear from the man at Shawnee Vacuum regarding our other vacuum. DO NOT GO TO THIS GUY! He has horrible customer service and social skills. Pros: nothing Cons: everything more

I sent my Bissell pro heat x2 in for repairs, the rollers had a complete melt down. It was difficult to get the shop owner to understand what was wrong with my unit since he was sooooo busy trying to sell me a new one. When picking up my unit, the same routine started again, plus he was making off color sexual remarks about a woman that was outside in the parking lot. Not a good time. Further more two weeks later I fire up the unit, and I can't get any water out of the unit. I called the shop owner on the phone, who then began to tell me how much his units are better and I should come in a try one out, bleh bleh bleh.... If I hire you to fix my unit; do me two favors.... 1. fix the stupid thing! 2. Don't spend the entire time I'm in your store or on the phone with you, trying to get me to buy your equipment..... Just do the job I am paying you for. Absolutely don't send your vacuum cleaner to this guy.... Unsatisfactory work, annoying salesmanship, and generally a pretty creepy dude. more

I took my kirby vacuum to this shop as it was the only one in Shawnee, KS area I could find that services kirby vacuums. While inquiring about maintenance service store owner tried repeatedly to sell me his major line of vacuums - very disappointed. Nonetheless, I needed my kirby serviced. I had no idea it was going to cost me $250 for basic maintenance service but that was the charge. Now I have had the vacuum at home and have tried to use it and it does not work. Hence I have tried to get in touch with the store. I have tried repeatedly over the past week and whether going to the store in person or calling by phone, I have been unsuccessful in reaching anyone. The store is always closed, even during normal hours of operation. Can never leave a message as the voice mail is always full. Anyone need ing kirby service do yourself a favor and avoid this store. Anyone knowing of another kirby servicer in teh area, please write me at careyon@gmail com and advise. Thank you. more