Sam's Riverside Auto & Truck

WOrse service in Des Moines. Baught a 'prestine' part and had someone pick it up for me. MISTAKE! Part was broken and they refused to offer a replacement part or even refund money. Plus the guys at the front desk are arrogant and the worse customer service EVER! Buyer beware these people are horrible. How can they still be in business is beyond me! more

we purchased a 30,000 mile engine from these guys, paid with a credit card on the day of order. a full week later, we had not received the engine. we called to check on it and were informed they had not even begun pulling it from the car yet. 3 days later, the engine finally shows up and due to the fact they supported the entire weight of the engine on the oil pan for shipping, it showed up severely damaged. when i called them to address the problem, i was informed they could possibly find me another oil pan but beyond that it was my problem. i tried to explain the fact that my customer just spent 1400.00 for a good, complete, low mileage engine that would now have to have repairs prior to being installed(and increase the repair cost). i also explained that the oil pan on the old engine was fine, and i didnt need a pan, i needed them to step up to the plate and take care of the cost of the repair as it was their fault since they crated the thing up. their response was if i want a oil pan they would try to find one, beyond that they weren't willing to do anything to rectify the situation. don't buy anything from these guys you can't either see and pick up in person to verify the condition or be able to eat the part when it shows up and is damaged or junk. worst customer service i've ever encountered. BUYER BEWARE more

These people only care about one thing - themselves!!! They are a true junkyard as they sell nothing but junk. You buy as is, no refunds. Try someone else that offers a guarantee that the parts you buy are going to work or have been tested. more

I bought a truck from them off of e bay. they took pictures of the the truck but not from the angles to see all of the damage, just from the angles to make the truck look good. after i paid for the truck and told them i was driving it, bryan the manager told me it needed a radiator. no where in the listing was there any listed damage to the radiator. a new radiator was $2200.00 i took the radiator out and then found there was damage to the air conditioning condensor and to the air to air component. i got the radiator and the air to air fixed for $550.00. I then reinstalled the parts and found there was no oil pressure. the truck was then towed to the Freightliner dealer and they found that the oil pan was replaced and the oil pickup tube was installed with out a gasket. they had installed it using silicone sealer. more undisclosed damage was to the muffler/ catalytic converter for over $3500.00. total parts and labor to repair the truck is over $8000.00. they will not give me my money back. this is a 2008 truck with 107 miles on it and advertised as light damageto it. i do not have a problem with buying the truck with damage and from pictures. what i do have a problem with is after seeing the damage, they took the pictures at the angles to make the truck look like it had very little damage and stayed away from the areas that were damaged. i nor any one else would of paid the price if all of the damage was disclosed.they did not list any damage to the radiator, a/c condensor or any undercarriage damage. they listed it as minor damage to the hood , front bumper. grille. left door and mirror. i bought the truck in good faith and in the shape listed, not with all of the additional damage and no oil pressure. they give the attitude that it's not there problem and sorry about your luck. i am a man of my word and i expect to be treated fair and not be lied to. all i wanted was my money back for the truck and paid for the parts and labor that i paid for and they can resell more