I went to this Salon because I had a coupon for a free cut... The "stylist" I ended up with was the worst I've ever been to. She was not helpful at all, she didn't seem to know anything about products or anything else for that matter, when I got there, she told me that ALL clients have to change out of their clothes and into robes and flip flops & pointed me down a strange looking hallway-she didn't even tell me where I was going~ I thought that was very weird & should've left then-I was there for a haircut and had knee-high boots on-I was not planning on taking my socks & shoes off for a haircut!! I came in with shoulder length hair and asked for a trim and to have it thinned out a little. What I ended up with was chin length hair that looked like a 5 year old cut it. She kept asking me if I thought the layers were even!! I am not a stylist & had no idea the damage she was doing... my hair is very thick and has some wave in it so I use a straightener--this stylist used a hair dryer and sent me on my way with frizzy, unstyled hair!! I had to cancel plans with a girlfriend I was supposed to meet after my cut, I was so embarassed!
The receptionist was also shockingly rude when I checked out...
I called the manager because my hair was such a mess. She was very scripted and insincere. She tried to put me off until the following week! I insisted that she fix my hair and she told me that I had to be there by a certain time or she couldn't do anything for me and made it very clear that it was after hours & inconvenient for her. She never once apologized for my experience, she made excuses for the stylist, which I then found out was a new apprentice that didn't really have any experience (I think clients should be told when they are seeing an apprentice). She cut my hair, and when she was done, had the nerve to tell me that she didn't think the style suited me at all...she recommended shoulder length hair! Funny...that's what I had when I started! I will never go back!!
Pros: None that have anything to do with the salon... the neighborhood looks nice...
Cons: Management, stylist, receptionist, dirty looking/feeling salon, all around gross place.
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