Raymond Chevrolet

NEVER AGAIN!!!!! I have been trying to cancel my extended warranty for over a month now with them. I left 5 voice mails and have not received a single call back. I had to go into the dealership to get any service, then since no body called me back I did not have the proper paper work. So I had to drive back home, scan it, and email it back, which i did. I asked for a simple response to my email so I knew it was received. They could not even do that! I called 3 more times before talking to anyone.\r They do not care about the customer, only the sale! I would NEVER recommend this dealership, and will never purchase another car from them. I travel quite a bit, and have gone through 8 cars in the past 15 years, they lost my business for ever. more

Refused to honor the price posted on the Internet for a new car. Listing included the VIN and dealer stock along with matching details and photos of the new car on the lot. Salesman wrote up the paperwork for the LIST PRICE and when confronted with the Internet listing information stated that it was a ""generic"" listing for a similar car. The story then changed to the listing was for a ""demo"" vehicle with 9,000 miles as ""dealers in Illinois are allowed to sell demo cars as new""--huh? They then tried to show me the ""invoice"" for the vehicle (which means nothing as we know as the car manufacturer will rebate money to the dealer after the sale) and actually has nothing to do with the advertised selling price. After calling FRAUD and threatening to contact the States Attorney's office, I was allowed to purchase the vehicle at the correct price. Wait to finalize was unbearably long. Dealer's customer ""advocate"" person was sitting at a desk in the middle of the sales floor shopping online. Absolutely worst new car buying experience ever (and I have purchased many throughout the years). Will never return to Raymond. more

After you give your information to this place, THEY WILL NEVER LEAVE YOU ALONE!! I was looking into buying a 2012 Chevy Spark so I decided to call them to find out more information. Over the phone call they wanted to know ALL my contact information. Well after a while I decided to go to another car dealership because the car salesman there were willing to give me a better deal. Well within the last couple days, they have been calling me telling me that they will bet the other dealerships price AFTER I BOUGHT THE CAR ALREADY! All I want is for them to STOP CALLING ME! more

I WILL NEVER COME BACK TO THIS CAR DEALERSHIP EVER AGAIN!! I was looking on for a nice car that me and my son could share. So we decided to that we were going to look at the 2006 Volkswagen Passat. So we talked to the car sales man about the car and he old me that they didn't have the car and it JUST sold. So they tried talking me into buying another car that was like 3 times as much as we really wanted to spin, so we decided to leave. So, a couple weeks later when passing up the dealership I found the same car that we wanted!! VERY UPSET BECAUSE THAT WAS A WASTE OF MY TIME!! If you see a used car from here, your best bet would just go shop somewhere else because there going to try to sell you more then what you really want! more

sales person was aggressive kept giving me pitch after pitch but we wanted the car for kid. finally after haggling for hours we got the car (Cash) what bothered me was they still wanted my credit info? be careful, l i do have fraud alert. and they are slow when it's time to pay. had cash in hand and still took over an hour to get out of there. more

Raymond Chevrolet is the best dealership that I have ever worked with!! They wanted to make sure that I was well informed before I made a decision so that I knew what I was getting was what I wanted. Fantastic people to work with and I will continue to work with them. more

My husband and I are looking to trade in our Ford F150 for a used Chevy Silverado. We are repeat customers at Raymond Chevrolet in Antioch and saw one on their lot that suited our needs. We were quoted an ""out the door"" price that was more than the budget we had set. The next day we returned to Raymond Chevrolet to compare the difference between buying a new ""work truck"" and the Silverado. We were told the Silverado had been sold and they would not give us an out the door price on a new truck unless we agreed to buy it on the spot. A week later the Silverado was still sitting on the lot. We went in and said if it was available we'd take it for the price they had quoted us. Our sales person Marcus said the vehicle was available, but that our Ford had decreased nearly $3000.00 in value in one week. We wasted 6 hours of our time with these con artists and will never do business with them again! more

After much haggling we settled on a reasonable price for the car. If you want to buy a new car then sure thing. But do not under any circumstance believe their points check they post online. I had the car for two months and I had to replace the transmission. My mechanic was out of town so he couldn't check the car out fully for me. The extended warranty covered this and the steering wheel rack that had to be replaced. I just don't think you should buy a used car from them. I notified them just to say these things had happened. I didn't ask them to do anything as the warranty covered these parts but I was 40 days without my car. So I don't think they honor the small town code I know of because I am from a very small town myself. I would be livid if I was paying what they started me at when we began haggling. Go in and know what you want and treat them like any other dealer and be sure to get the extended warranty because they are NOT about the business of customer service. more

Twice now we've bought cars at other dealerships, and both times Raymond stepped in to try to bail us out of bad situations. more

Thank you for making the purchase of a car as easy as possible. We for sure did not want to spend 6 hours at a dealer. Your 1 hour process was great. Thanks Ruben! more

Management was unaware of the situation with Michael Bender. He is no longer part of the Raymond Automotive Team. more

My Review of Raymond Chevrolet: more

I dont normally write about my experience as a buyer, but I must tell everyone that my wife and I went into see why everyone loves Raymond Chevrolet. I was suprised about how everyone was smiling and very friendly. It appeared that despite the news about our economy everyone here was very optimistic. The sales consultant help me and my wife decide on which vehicle was right for our family. My wife wins this one hands down. The sales managers were very helpful in assisting the sales consultant in our purchase. WOW, thats what I can say about my experience about Raymond Chevrolet. The finance process went smooth and it was very consumer friendly. I normally finance with my Credit Union, but Raymond was able to get me rates lower than what I expected. I want to tell everyone that I meet to take the time to see why Everyone Loves Raymond Chevrolet. At the time of delivery the salesperson explained all the new gadgets that our new vehicle had on it. There is a lot of fancy stuff that we did not have on our previous vehicle. Pros: Its a fun place to do business Cons: If you are a debbie Downer and dont want you spirit lifted stay fare away more