Radisson Hotel & Suites

I had the worst experience I've ever had at any hotel at this one. I booked my brother and his new wife a suite the night of their wedding and my other brother booked a couple of rooms for us and some friends. First, they confused our reservations. Heaven forbid two people with like last names make reservations for the same night. Second, while checking in I asked the woman at the front desk if they validated for parking and handed her my parking ticket, in the confusion of their screwing up our reservations she never gave it back to me. When I remembered it later and went down to pick it up, instead of giving me back my original ticket, they gave me a "Guest Parking Pass" and charged my bill $15 extra. I argued that it would have been nice to be warned about such a high parking price when making the reservation and they simply said one should expect it downtown. The next day, when leaving, my brothers who arrived at the same time paid half as much for parking using their original tickets. I got charged twice as much because I bothered to let the Radisson staff know I was their customer than if I had been some random person off the street using their garage. I've called to complain and request a credit 3 times and have been thoroughly brushed off by the staff. I have a list of other complaints (room was freezing, ice machine didn't work, soda machine didn't work), but this was the one that crossed the line. Do not stay here! Service is horrible!! Pros: None Cons: The entire experience more

First of all, this hotel has a TGI Friday's and a Starbucks all inside! If that's not enough, the location is spectacular. It is located next to the beautiful Town Lake, 6th Street and the Convention Center. The staff is kind and courteous and offered me any service I requested. The perfect family or just business trip environment! more

This hotel is gorgeous, they have everything imaginable. The staff was very courteous and friendly and treated me awesome. The room was very clean and gorgeous. The room service was incredible. Prices were a little higher then I had thought but well worth it. The views of austin are incredible on the 7th floor. You could see all of Town Lake. I would recommend them to family and friends. They are located right of IH 35 on Cesar Chavez. more

The attitude of the staff at the Radisson is superb, and its proximity to Town Lake and the Congress Bridge makes it a great location for tourists to stop by and check out Austin's colony of around 2,000,000 bats! more

me & my son stayed at the radisson & really enjoyed our stay. The staff was fantastic, friendly & very helpful. The renovation to the lobby is finished & having TGI Friday's & Starbucks there was wonderful. I did not notice any road noise like other people stated. There is also another advantage to staying there & it is that you can watch the bats fly you have a front seat view, my son thought that was cool. thank you all to all the employees at Radisson, Starbucks & last but not least TGI Fridays. I also would like to say I slept great there, the bed was the most wonderful thing to sleep in. Pros: service, location Cons: parking expensive more