In April of 2012, I hired this company to redo my kitchen and the flooring for my downstairs. The flooring has been the VEERY worst part of this. The crew that was sent had what seemed to be an experienced leader but not an experienced crew. The leader was here a total of about 2 days of the five day tile job. My tile is uneven throughout the entire downstairs. When the job was done, I called the several times and after a couple of cancelled appointments, the owner (the husband) came and looked. He agreed it needed to be fixed and promised me the world and said that he would come himself to make sure everything was done right. After about 3 months of me continuously calling them, they sent a new crew, (no owner in sight) to remove the worst tiles (about 15; these tiles were so uneven, meaning not flat, that they would cast a shadow on the tile next to them when the light hit it right and the corners of the tiles were sticking up and would cut into your skin) (having this worked on again meant that we had a film a dust all over the house again) The remaining tile is still uneven and our feet get scraped as we walk through our house in bare feet. In the kitchen, we are happy with the granite. The cabinets are cheap quality and show unevenness in the wood on the sides. (Even though we bought the best cabinets they had) When the cabinets were installed, they guy drilled an extra hole in one of the doors when he was putting on the handles. He covered it up with putty, colored over it with a marker but promised that he would be back the next week with a new door. It is now the end of August and I still have the door with the extra hole. I have called and spoken with the owner (the wife) who is always very sweet and always promises that ?at the end of this week or next week I will send a new door to you.? In the end, we got what we paid for in product but the quality of the workmanship and customer service is extremely poor. You are better off just buying the product if you like it and paying someone else just a bit more to do the work right. We spent between $10,000 and $15,000 and are very unhappy with the quality of the work. This is extremely disappointing since we had saved for so long to do this ?upgrade? to our house. Good luck with your project.
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