I had my new unit installed in August of 2006. Several months later it was apparent something was wrong as my electric bills were through the roof. The technicians came out and discovered the problem and told me that the company should be able to provide some form of compensation for the bills since it was caused by a defect in the unit itself. The service manager also got involved and was extremely helpful, but the owner at that time took over and essentially made it clear he would not pay. Now, nine months later, I receive a call from Perfect Service stating the former owner was no longer with the company and the service manager, who was so dedicated in helping me last year, was now one of the new owners. He remembered how I was treated and wanted to make things right as part of their new commitment to being the best. Almost one year later, they seek me out to apologize and make things right. This is truly an amazing demonstration in commitment to customer satisfaction. I never forgot how I was treated by the former owner... thankfully neither did the new owners.
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