Pep Boys

When you use Pep Boys in Plano on Spring Creek don't let the rep named Mike in the repair dept help you, he will try to sell you everything. He must think everyone is rich, now Chris on the other hand is very nice and helpful. He understands today's economy and will be honest with you with what your car needs. Mike acts like he works on commission, reminds me of a used car salesman. Company is good, Mike is the bad apple! more

My car was overheating. After stopping and letting it cool off several time and I final made it to Pep Boys they immediately said the diagnostic would cost $39.99, ok what am I going do but go for it. While in the waiting room my son and I could see them mechanics running the car, pouring water in the radiator and the car steaming. After a little bit the head mechanic comes in the waiting area with a tube with yellow water in it. He says we ran a vapor test. You see this water it is suppose to be blue water. This is not good, you blew a gasket. We can fix it but we will need to order the part and it will cost $1300. He then asked if I wanted to see how they performed the test. I said no for what? My son says yeah I want to see that. So we go to the car the run it again, water is boiling over, steam everywhere. So they take this tube of blue water and place it in the radiator opening to collect the vapors. The blue water boils and boils and boils, but the water never changes color. The mechanic performing the test keeps looking at it just waiting and waiting. Then the turn off the car, I said perhaps you didnt run the test right the first time because this water is not changing. Then the test performer says maybe we need to let it run longer. I said I think I have seen enough. Lets let it cool off and Im going home with the car. I joined AAA immediately and researched and researched where to have my car towed. I was going to Christian Brothers Auto Repair when the tow truck came this morning, but the driver told me they are over priced and I could go to AAA garage and get 15% for being a member and the tow would be free since I am using their services. I was concerned about being lied to again and over charged. I was told they couldnt over charge because they could lose their AAA endorsement. So off the car went. Less then an hour later I received a call, radiator cap seal was no good and the thermostat was sticking. Total cost $124. You tell me was Pep Boys trying to pull a fast one or not? more

Used them 2 times...1st time I found my turn signal arm broken and they denied breaking it. That was a $350 repair that I had to pay. OK...!!! I gave them the benefit of the doubt. Next, I went in to have a small part removed and was told it would take almost an hour so I must be charged $90. I approved the work and in 10 min they were done - 10 min!!!!!!! So I asked if they would adjust the price since it took only 10 min. They were trying to tell me it did take 3/4 of an hour and the answer was no. You decide. more

I recieved excellent phone service from Cliff Johnson. Cliff was not only very professional, but took the time to explain the different GPS that were on sale and the benefits that each provided. He also placed my selected GPS on hold for me to pick up after I got off from work. GREAT JOB Cliff!!! more

I brought my car in for brakes and Asst.manager Steve Hoedebeck was very helpful and said I didnt need brakes at all. I had over 50,000 miles and I thought they needed replaced but I didnt. I want to thank Steve Hoedebeck for his honesty and proffesional conduct. more

After taking my car to Pepboys for a brake check, assistant store manager Steve told me I needed all four brakes replaced. When I asked to see how bad they were i saw nearly 9mm of pad left on the front and almost new on the rear. The technician said that I just needed a clean and adjust on the rear and a resurface on the front. Steve was very condescending to me and made me feel like my car would be in a bad accident if I didn't have all this unneeded work done.\r \r I will never go there again. more

I took my car in to have the brakes relined. They inspected them and told me they did not need it. They charged me nothing! It was a busy Saturday afternoon - they warned me they might not get to it. But they did. PROS: Honest - didn't do unneeded work CONS: more

I went there looking for a refurbished motor scooter. Although the place was nice the employees were not all that helpfull with my purchasing experience. The scooter was wonderfull though. more

This is a great store if you have automotive needs. The staff is always helpful and friendly. The prices are reasonable and it is in a good location. I always enjoy shopping here. PROS: good prices, friendly CONS: none more