Pep Boys

MAJOR ISSUE: Had four new tires installed. Got to my car they said it was done. Something told me to check all four tires. Turns out the right front wheel was a different size than the rest!!! It was a 60 when the it should have been a 65.This could have resultedin an accident or transmission issues. When I told the guy he says "oh I hate when that happens" Really? Turns out they diddnt have my size in stock. They had to send a driver to another store to get one. So they tried to pull a fast one on me but I was smarter. Wound up taking 2.5 hours!\r \r Also. The price they quoted me on the phone was different than when I went into the store. They try to add a wheel alignment even if you dont ask for it.\r \r Becareful and stand by the bay door and watch them. Make sure ther use a torque wrench on ALL your lugs when done!!! more

I went to pep Boys for four new tires. When I got home, one was flat. I went back to Pep Boys to exchange it, and all they did was fill it with air. I arrived home and the tire was flat. Again I went to Pep Boys. As I was going into the store, I was heckled by a group of mechanics who were standing around in the back of the shop. Then after bickering with the manager, I was finally given a new tire... a RE-TREAD! I agree --- Stay away from Pep Boys! more

Despite hearing not-so-great things about them in the past, I went simply because the hours are convenient. I took my car there for an oil change and State Inspection. I also noticed some stiffness in my steering wheel; mostly while backing up, so I had them check that. They quoted me $1400 and told me I needed a WHOLE NEW RACK AND PINION on a three-year-old car with only 58,000 (that has never been in an accident). They also FAILED my car on the safety inspection and told me this needed to be replaced before they'd pass me. They said it was, "a huge safety issue and I shouldn't be driving my car." I definitely didn't have $1400, so I called my car's manufacturer all frantic and upset hoping for SOME sort of help. They told me they needed an official diagnosis from the dealer first, which is completely understandable. My car passed EVERY SINGLE DIAGNOSTIC TEST the dealer ran on the steering system. They found NOTHING wrong with my vehicle--other than my tires desperately nee more