Pep Boys

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1321 Sunrise Hwy
Bay Shore, NY 11706

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(631) 969-1717
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Best

All reviews seem negative

Worst

They don't even deserve one star. Their prices are advertised as one thing and they charge another. Can get the same thing done and any other shop for way cheaper. Thry also say...

The worst 9/24/2014

They don't even deserve one star. Their prices are advertised as one thing and they charge another. Can get the same thing done and any other shop for way cheaper. Thry also say the car will be done a lot faster than it is. For example - one flat tire they said 20 mins and it took over an hour. Tried to call on the phone today. Couldn't get anyone to answer for 25 mins then finally they did and put me on hold for another 10 having no idea what I just asked for then proceed to pick up the phone and say sorry no. Needless to say. They suck! more

They are TERRIBLE! 11/14/2009

Despite hearing not-so-great things about them in the past, I'd go there frequently simply because the hours are convenient. I took my car there for an oil change and a State Inspection. Also noticed some stiffness in my steering wheel, so I had them check that. They quoted me $1400 and told me I needed a WHOLE NEW RACK AND PINION on a three-year-old car with only 58,000 (that has never been in an accident). They also FAILED my car on the inspection and told me this needed to be replaced before they'd pass me. They said it was, "a huge safety issue and I shouldn't be driving my car." I definitely didn't have $1400, so I called my car's manufacturer all frantic and upset hoping for SOME sort of help. They told me they needed an official diagnosis from the dealer first, which is completely understandable. My car passed EVERY SINGLE DIAGNOSTIC TEST the dealer ran on the steering system. They found NOTHING wrong with my vehicle--other than my tires desperately needed replacing. I knew I needed new tires, but I didn't realize they were SO bad that THEY were causing the steering tightness! They increased the tire pressure at the dealer which RIGHT AWAY made a huge difference in the steering. I went to a trusted independent mechanic (recommended by two of my co-workers) who installed four brand new tires and told me--AGAIN--there was absolutely NOTHING WRONG WITH MY RACK AND PINION! He also told me that even if there was, NO WAY it would ever cost even close to $1400! (Oh, and by the way, he PASSED my car on the state inspection--which I should have passed in the first place at Pep Boys!) I am FURIOUS!! Pep Boys not only caused me three days of stress and money-worrying, but they had me second-guessing my car's manufacturer that I've been loyal to and trusted for many years! Plus I was scared to even DRIVE my car! Shouldn't a "car expert" at least suggest tires first before going all rack and pinion on me? NEVER going there again! more
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Owner Message
  • Pep Boys Bay Shore retail and service location offering a wide range of car parts and accessories, from brakes to electronics and car care, as well as auto repair and services, including oil changes and tires.

Editorial
  • Offers everything from shocks to XM radios. Auto service includes engine tune-up, wheel alignment and brake maintenance.

  • 7/4/2008 Provided by Citysearch
Additional information
  • Payments: Visa, American Express, Discover, Master Card
  • Neighborhoods: Long Island City, Bayport, Long Island
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