We brought our puppy to the Doggy Daycamp to socialize her around other dogs. She's afraid and nervous around them so we thought a few hours here once in a while would be good for her. We stopped in on a Saturday and scheduled an appointment to bring her in on Monday. I asked the girl at the counter if the dogs would be in the front room with the large glass wall so that I could check in on her and make sure she's not stressed out the whole time. She assured me she would be in the front room. When my husband dropped her off on Monday, they said the dogs would be staying in a back room that day, not in the front. They had a small black and white monitor of the room, but it shows different angles, so you can only see each angle for about 5 seconds. We couldn't even tell which dog was ours. We were disappointed about this. When I came to pick her up a few hours later, I asked if I could schedule another play time on a day that they will be up in the front room so that I can watch how well she is interacting with the other dogs. It was the manager of the Pet Hotel and Doggy Day camp that I was talking to. She said there is no way of knowing if the dogs will be in the front room or back room when I make the reservation.... Really? How hard would it be to have them in the front room? Or at least be able to tell you when you make the appointment if they will be in the back room where you will not be able to see your pet. This seems like a customer satisfaction issue that could be easily resolved if not for the manager that seems unconcerned by customer satisfaction. Why do they have to stay in the back room when there is a nice, front room where people can enjoy watching the dogs play? I wish there was another PetSmart that offered Doggy Daycamp here in the Springs. I will look for another place to take my puppy.
more