PETSMART

We brought our puppy to the Doggy Daycamp to socialize her around other dogs. She's afraid and nervous around them so we thought a few hours here once in a while would be good for her. We stopped in on a Saturday and scheduled an appointment to bring her in on Monday. I asked the girl at the counter if the dogs would be in the front room with the large glass wall so that I could check in on her and make sure she's not stressed out the whole time. She assured me she would be in the front room. When my husband dropped her off on Monday, they said the dogs would be staying in a back room that day, not in the front. They had a small black and white monitor of the room, but it shows different angles, so you can only see each angle for about 5 seconds. We couldn't even tell which dog was ours. We were disappointed about this. When I came to pick her up a few hours later, I asked if I could schedule another play time on a day that they will be up in the front room so that I can watch how well she is interacting with the other dogs. It was the manager of the Pet Hotel and Doggy Day camp that I was talking to. She said there is no way of knowing if the dogs will be in the front room or back room when I make the reservation.... Really? How hard would it be to have them in the front room? Or at least be able to tell you when you make the appointment if they will be in the back room where you will not be able to see your pet. This seems like a customer satisfaction issue that could be easily resolved if not for the manager that seems unconcerned by customer satisfaction. Why do they have to stay in the dark, dreary back room when there is a nice, front room where people can enjoy watching the dogs play? I wish there was another PetSmart that offered Doggy Daycamp here in the Springs. I will look for another place to take my puppy. more

http://www.myspace.com/pigletthecutechi Does my GRANDDOG count as "my" pet? I think so, so I am going to write about her. Her name is Piglet and if you view My Judy's Book Page, you will see a couple of pictures of her after she had visited a local vet for her regular shots. Banfield was the name of the insurance my daughter had taken out for her when we first moved to Colorado Springs. The morning of her appointment, I dropped Piglet off. They said I could pick her up in about 4 hours. I called after the 4 hours and they said to give them another hour and then come get her. When I did, poor Piglet was scared to death. She RAN to me, wouldn't let me pick her up though, I attached her leash and she RAN all the way to car. She was in PAIN. When I got her back to the house, she crawled under the bed and wouldn't come out. When my daughter came home, she took one look at her and she had these horrible bruises on her. She immediately called the vet and asked if she could bring her back, that she was bruised badly. After that little visit, they said she had a "blood disorder" and they had her purchase Vitamin K pills and said to bring her back in a week or two. Well, needless to say, she did NOT go back there and never will. It took an entire week before she would come out and just sit with us. And, we did not give her more than one dose of the Vitamin K. This vetinary hospital was located in the PetSmart store. I'd be very leary of taking any pet there for any reason. PetSmart is fine .. just not the hospital that is located in there. more