Ourisman Hyundai of Bowie

As an out of town buyer, my salesperson offered to have me meet the service manager and view the service bay, waiting room, etc. but I declined. I believe that the model for purchasing my new Hyundai Sonata is one that other car dealers should study and learn. I was very satisfied with the buying experience, from first view of the dealer website and the phone calls all the way through the closing and follow up. My sales rep called me a couple of days later to check up on the car, and I feel that is was a sincere call and a desire to make sure that I was satisfied. I was happy with the purchase, no doubt that it is a great car. more

The man that helped us decide on our car was Will (unsure of last name off top of my head) - but he was truly one of the nicest people i have ever met. He was great and so professional but friendly in a way that was unexpected - he has called 3 times since to be sure we didnt have any questions or concerns with the car. He went above and beyond his job to be sure we got exactly what we wanted in our purchase. more

I would like to personally thank Mr. Michael C and Mr. Vince S. for the outstanding service they provided me. They made the buying experience a joyful time. Please continue to provide us with outstanding service. more

We highly recommend Ourisman Hyundai of Bowie! Lennox Gibbs was our salesman and was fabulous! Handled all of our paperwork while we had to leave for a few hours and had my daughter's first car sitting our front all shiny and ready to go! more

Wonderful process, great salespeople, and a excellent selection definitely made all the difference in the world when shopping for a new Hyundai in Bowie. I'll definitely tell all of my friends and associates to use Ourisman Bowie when choosing their Hyundai! more

Tyler, you truly made my car buying experience VERY pleasant! I walked into Ourisman with the intention of just browsing because I was very nervous and stressed about purchasing my next vehicle. However, your relaxed demeanor and helpfulness helped me make my final decision. more

The best customer service I've ever experienced! They were informative, accomodating and friendly. I couldn't ask for more in a dealership. I didn't feel like I was being ""sold"" on a vehicle. I felt as thought they helped me find a vehicle that worked for me and financed per my needs. I would recommend this dealership to anyone looking for an honest group of people to work with. more

i will compare future experiences always to this one. And my praise goes not just for Mr. Brown but for everyone in the office that always greeted me with a warm smile and a hello, and who stayed way past closing hours so I could drive home with my car on a rainy night. more

This was my first car buying experience and I was honestly dreading it. I had imagined sales representative trying to rip me off and selling me all sorts of junk I didn't need, want or could even afford. However, coming here to buy my car was the best decision ever. Everything was so effortless, and Mr. Brown was incredibly patient and just accommodating. He took the time to explain everything to me and didn't get annoyed or upset when my father haggled with him a bit. All in in it changed my perception of car salesmen and it was a great first car buying experience to have. more

Yes, yes, yes, a thousand times yes: I recommend this dealership! more

THIS WAS BY FAR THE BEST CAR BUYING EXPERIENCE WE HAVE HAD. more

My salesman, Chris Brown, was very cordial and personable, and treated me with the utmost respect. He was very knowledgeable about the vehicle inventor, and exuded a great deal of patience, friendliness, and kindness. When I informed Chris that I was looking for within a car in a certain price range within my budget, he said he would try his absolute best to accommodate my need. And, that is precisely what he did. I happily left the Hyundai of Bowie dealership that afternoon with a brand new 2012 Hyundai Sonata. more

Christopher was very knowledgeable about the vehicles on the lot and answered all of my concerning questions. more

Had been searching for 3 weeks. Spent many weekends test driving cars and talking with sales people. Had very bad experiences with other Hyundai dealers who double talked. In the end, Ourisman Hyundai of Bowie and Lennox Gibbs gave the best price and best customer service. more

I would definitely recommend Hyundai of Bowie to anyone seeking a new car without the stress and hassle that one might expect to experience during the arduous car purchasing process. more

I am VERY happy about this decision and I can't wait to drive this new car! more

I would recommend Chris and Ourisman Hyundai of Bowie to anyone! more

Wow these guys are pathetic. Is it because it's Hyundai or Bowie? Can't tell. First time at a Hyundai dealership and it's clear these guys cater to a different crowd. Brian Smith and Michael Harrington need to get a grasp on what customer service is. Came in for some intermittent electrical issues on my vehicle under warranty and after a very quick look over they came back and said without proof, they couldn't do anything. I said it was intermittent, they said it didn't matter. I said I took video of it with my cell phone last time it happened, they said it didn't matter. I said a previous repair was done on this exact same issue on this car previously under warranty and it's now reoccurring, they said...... it didn't matter. Not sure how much they heard because I was interrupted each time and I just about lost it and left. They did nothing to attempt to resolve the issue, and just tried to push the problem away. Just because you're back logged doesn't give anyone an excuse to be short with your customers. Hyundai is improving their image dramatically, but it's clear they'll never truly compete with the real brands as long as they have these knuckleheads as employees. more

Brian and Lennox worked jointly to provide excellent customer service. Lennox started with an overview of the Sonata class and a quick test drive the night before the sale. Brian started by taking my wife on a test drive and finishing up the deal the next day. more

Kevin H. was a great salesperson to deal with. Everyone that I met was friendly, competent, and helpful. I felt like I was in a ""small town"" dealership where everyone know everyone else - not like I was just someone with a dollar sign tatooed on my forehead (a lot of the bigger area dealers are like that). It was a great experience, I'm extremely happy with my new Elantra Limited and look forward to returning to the dealership for my servicing, etc., even though it is some distance from my home.. more