Northwest Limousine

This company, although in business for quite some time, is obviously a fly by night operation. They made multiple mistakes during our dealings and completely screwed up the execution on the day of our event. A reviewer below cites the lack of professionalism and the completely rude attitude of the owners. I concur with that statement. Not only would they not accept responsibility for their mistakes, they proceeded to insult us as customers. Do NOT support this company. They will gladly accept your money and then not deliver on their end. more

The lack of professionalism and respect that our group received from this establishment was outrageous. I have never in my life had someone be so uncouth, rude and impolite.\r \r When we contacted the company to dispute the after the fact charge that was made to the booking credit card, their only response was, ""Nice try."" This response is in black & white - sent via email. We cleaned out the vehicle at the end of our use and was told by the driver that everything looked fine. The following Monday, there was a cleaning charge made to the booking credit card with no other communication. No effort was even made to verify that they were charging the right group based on the vehicle that was used. \r \r I work in the customer service industry, and I can guarantee that I would be fired if I conducted myself in such a manner. This company charged us for things we did not inflict and then made offensive remarks when we asked for an explanation. The staff made it quite clear that they have no interest in return business and are juvenile, ill-mannered individuals who berate their customers.\r \r Please take this into consideration and save others the hassle and frustration of dealing with this company. The company quote is ""Reputation is Everything"" so lets ensure that other consumers really know what that means. Cons: Suprise Charges, Rude more

The lack of professionalism and respect that our group received from this establishment was outrageous. I have never in my life had someone be so uncouth, rude and impolite.\r \r When we contacted the company to dispute the after the fact charge that was made to the booking credit card, their only response was, ""Nice try."" This response is in black & white - sent via email. We cleaned out the vehicle at the end of our use and was told by the driver that everything looked fine. The following Monday, there was a cleaning charge made to the booking credit card with no other communication. No effort was even made to verify that they were charging the right group based on the vehicle that was used. \r \r I work in the customer service industry, and I can guarantee that I would be fired if I conducted myself in such a manner. This company charged us for things we did not inflict and then made offensive remarks when we asked for an explanation. The staff made it quite clear that they have no interest in return business and are juvenile, ill-mannered individuals who berate their customers.\r \r Please take this into consideration and save others the hassle and frustration of dealing with this company. The company quote is ""Reputation is Everything"" so lets ensure that other consumers really know what that means. Cons: Surprise Charges To Your Credit Card, Rude more

Northwest Limousine has been outstanding. i've referred wedding clients to them and they've been VERY happy with the service. I've rented personally too and it was wonderful. The drivers are polite, knowledgable and friendly. I recommend them for weddings, parties, wine tours and Christmas light tours. Pros: accomodating, local, prompt and clean Cons: can't think of any more