Total scam. It's your basic "give a low quote over the phone and then use some excuse to jack up the price when on site" situation. Our kitchen sink wasn't draining, so we had a friend take a look at it. He said the pipe was clogged, showed us where the clog likely was, and said we would need a plumber to snake it. Sounded simple enough to me. We live in a condo complex, and the HOA president referred us to Newton Plumbing, saying they were close by and very experienced. I called to make an appointment, and in an effort to protect myself, asked for a quote. They said it was $59 for your basic drain-snaking operation, but it might be more depending on the set-up. So I'm thinking, can't be more than $100, even with potential add-ons, right?
Near the end of the arrival window, John the plumber arrived. We explain to him what happened and where our (experienced) friend said the clog probably was. He takes a look and says it'll be $259. ?!!??!?! "Erm, I was quoted $59 over the phone, what exactly is the extra $200 for?" Bla bla, something about being on the second story and having no outside access, so he would need to take apart all the pipes under the sink. Erm, our friend already did that and it only took him 15 minutes, how hard can it be?
So while John went downstairs to get his tools, I quickly called the company just to double check the price. Yes, $59 is the base rate, but complications (such as no outside access) raises the rate. That doesn't sound right, and no one has bothered explaining what the heck they're talking about, so I quickly call another place our friend mentioned. They quoted $99 for pipe-snaking, with potential additional fees depending on the situation. I explained that we're on the second floor and the current plumber is saying the lack of an outside access raises the rate, but this second company still gave me the runaround.
At this point I figured any company is going to quote low, have a guy come in, and quote a lot higher, so I just told John to go ahead. After describing a job that sounded like it would take hours, it took him 15 minutes to take a few pipes out and snake out the clog. I gritted my teeth, knowing I'd been robbed, and showed him the door.
I'll give him this--he arrived on time and fixed the problem. But next time I'm going to be patient and give myself plenty of time to get other quotes, even if it means scheduling a week's worth of plumbing appointments. I can't speak for the rest of the plumbers on the payroll, but I find it disgusting that Newton Plumbing, or any company, would allow these kinds of business practices.
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