i don't know who these people are writing reviews with ""5"" stars, but my experience was anything but. i had to wait 30 minutes to be called into my room because the ""technician"" was stuck in traffic, even though the excuse the front desk kept telling me was that they were getting my room ready, but there was only one other client there, who obviously was not getting a facial, so i couldn't figure out what was so difficult about that. and i guess even being stuck in traffic, the technician still had time to stop for coffee, as evidenced by the coffee cup in her hand as she passed me with an attitude (like i was the one who was late) at the front door. aside from that, the rooms were FREEZING, and the atmosphere was not very inviting. i couldn't imagine crawling onto that cold table and under those cold sheets for a facial, so i didn't...i left.
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