Naturally Salon & Day Spa

WORST CUSTOMER SERVICE EVER!!! I feel like the staff must be loosing money due to their terrible manager and front desk more

Best cut and color in KC! I've been to all the major aveda salons in KC and this one is my favorite. Staffed with real people who really care that you love your services and do a fantastic job! more

I am not sure what happened with other people but, I was absolutely satisfied, thrilled actually, with my cut and color! Everyone was helpful and pleasant and my stylist, Manuel, was awesome. He chatted with me about what I wanted and did exactly what I asked. My cut was great, didn't take too much off, and my new red is stunning. I went in a long-haired, dirty blonde and I came out a semi-long, eye popping red-head. I have had nothing but compliments. You better believe I'll be going back. more

I should have known when I called this salon for an appointment, the receptionist acted rude and bored. He wasn't helpful when I told him my hairtype and asked which stylist would work best. When I got there, it wasn't a good vibe, the stylists didn't smile or say hello. The waiting area had an empty water pitcher and a stack of messy torn up magazines. I kept my hopes up, this was supposed to be my special day and I was excited. My hair is light blonde and I was hoping for a good cut and some lowlights. The stylist and I didn't click, but that is ok, as long as she did a good job.... I noticed that when she was doing the foil that she wasn't getting the color up to the roots, I didn't say anything, I didn't want to seem difficult. She told me she had another client so I sat in the waiting area with the foils on my hair. Seemed a little weird, but ok. The client took 45 minutes and the stylist came running over to me and rushed me to the shampoo area (which has a nifty view of all of the stylists eating thier lunches in the breakroom). When she sat me down in front of the mirror I almost fainted. My wet hair was almost black, with the exception of light blonde roots. I calmed myself and thought it will lighten up as it dries. It was dark brown with a few thick blonde stripes and blonde roots. She then proceeded to cut my hair into a mullet. I was in shock. I said ""it is so dark"" and she offered to cut the dark parts off!!! At this point my number one instinct was to not let her do anything else. Oh and I asked for long sweeping bangs that I could wear to the side if I wanted. She chopped the front of my hair so short that it looks like a child did it. The bangs are so short that they stick straight out. I paid 125.00 for this nightmare. I even tipped her. I was in such shock and so embarrassed that I just wanted to get out of there. One of the other stylists asked me if I was happy with my color. I could tell he thought it was bad. I went in as a blonde that needed a few lowlights and a good cut, and came out as a brunette with a zebra stripe an bangs that look like they had been caught in a fire. I have actually been avoiding people until I can get it fixed. I say if you want the Naturally experience, find a 1st grader and give them scissors and dye. You will save the money and get the same results. I would give a zero star rating but they don't let you do that. more

I've been going to Naturally off and on since 1980. The last few visits have been worse and worse - from salon appearance, to customer service, to actual cuts and styling. (Like the stylist/colorist who moaned the whole time of my appt., clawing my head with her acrylic nails). more

My first experience at Naturally was my best. I called a day before I needed an appointment and got right in. I loved the hair cut and my stylist was nice. With each subsequent appointment, the quality and my overall satisfaction has diminished. The staff really is rude. I have called and been placed on hold for close to 10 minutes. No one apologizes. When I get to the salon, the waiting area is on top of people having their hair done. The beverage selection is tap water and hot tea. The facilities are really lacking. When you get your hair washed, you can see into the employee break room. When I have gone there to just pick up product and not even get an appointment, the stylists who have done my hair in the past, don't even say hi. They also seem to really process your hair when you have it colored there. If anyone knows of another place that I can get a great layered cut and a color, please let me know. I will not be going back to Naturally. It's well, unnatural. Pros: Ease of getting an appointment Cons: Parking, Cleanliness of Facility, Friendliess of Staff, etc. more

I was in town for my sister-in-law's wedding and she booked her wedding day services there ? my comments are in regard to this. more

I go to Naturally to get all of my stuff done. Hair, nails, waxing and massage....I think I'll get a facial next time! All staff members are very good at what they do. Some things are a little old or needing to be fixed/painted, but they assured me that they're working on some updates. Great place if you want great talent. Pros: Best massage ever! more

I was a regular customer for approximately 3 years at naturally, even though I felt the manager was rude, I was satisfied with the hair dresser I had, however I was not pleased with the pricing. I had standing appointments every 5 - 6 weeks. The last visit and I mean the last visit I will ever make to the Naturally Salon; I was charged 210.00 for a cut and color (before tip). If my hair was extremely long or need special requirements, I could have understood; this however was regular Maintenance. I felt I was charged this simply because they thought I would pay. I have since had conversations with former naturally clients that have had similar experiences. I wonder how many out of town Kansas City visitors are over charged by Naturally ? Cons: Pricing more

I have gone here a few times just because I didn't know where else to go. The 1st time was not that bat but by no means was it great. The clearks are unpolite and fake and it always feels lie the stylest are talking about you with one another. The very plus side of the salon it the cleaning lady she is always smiling and very VERY friendly. So if you want to pay approx $150 plus tip for a nice smile from one person who will work with you indirectly then Naturally is you place. more

My first visit at Naturally was a Mother's Day gift. I was greeted cordially by the receptionist and then by my therapist. It was such a pleasant experience that I cannot begin to tell you but my herbal bath was wonderful and then my massage of 45 minutes was simply invigorating, my therapist knew just what she was doing. When I left I felt like a different person. I since have been several times yearly. Pros: Affordable, Good location, Professional staff more

My boyfriend and I went to KC for the weekend and decided to get a massage. We found Naturally on this web site. It was close to where we were staying and everyone was very friendly. The atmosphere was very open and inviting. The massage was incredible. I have a really bad back and Alisha paid wonderful attention to making sure I left relaxed. I will definitly be going back when Im in town. Pros: friendly, helpful Cons: Kind of noisy more

the staff at Naturally are well trained Rchard and Sally only hire the best and you have to be good to work here my husband AND I have been coming here for a while now I highly recomend the salon to everyone that ask me where's a good salon in mid town Kc I tell them go see my friend Tonya @ Naturally prices are reasonable there no more expencive than say on the plaza Pros: cleanliness, price, attitude more

Great experience. The staff was very friendly. Would come back and recomend it to other people. Great Aveda Salon and Spa. I felt that the prices were far and I didn't feel as if I was overpaying. more

My experience here was disappointing. the atmosphere was nice, but I was charged an enormous amount for things they added to my service like cotton eye pads that were scented. I thought it was included with the facial. That cost an additional $15. Outrageous. My bill was almost $200 for a simple facial and a haircut. I'm not sure what all the extras were but I won't be back. Spas should be responsible for telling the client a simple question like ""would you like scented eye pads?"" that it would be an additional cost when they offer. You will pay much more than the price quoted at this spa. The hair cut was below average. Cons: Over priced, Poor Reception, Too Noisy more