I tried to call this company not once but a dozen times...getting someone on the phone is like hitting the lottery. The customer service chat on the homepage is a gimmick... I emailed them as well, finally someone calls you back but can't do anything without her supervisor, so what is the purpose of her working there? Now I was charged and a package was delivered to another address. After e calling again several times they finally call back to say there is nothing they can do. I will be reporting them to the better business bureau! Not very smart customer service if you ask me...was it really worth it? If you were a reputable business who cares about their customers and company then you would not conduct yourself this way.
RESPONSE FROM Nationwide Candy, LLC:
Hello Sophia (Mary),
I am sorry you had an issue with your order and getting through to our Customer Service Department. From what I discovered you did manage to talk with them.
I believe your review is not entirely fair and you left out a Key Point.
You placed this order online and keyed in the wrong ship to address. This was an order you placed online and we shipped to that address you keyed in. We have no way of knowing this address would be wrong. I know you asked Customer Service to re-ship the order for free. Unfortunately this error was not our fault and we cannot be responsible for you giving us the wrong address.
I regret you lost your order and could not retrieve it from the other address. If you want to place another order I can authorize a substantial discount to help but I cannot authorized a full re-ship of things for free.
Sincerely,
Ken Henson
General Manager
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