I had my wedding reception here and, at first, everything was wonderful. The tasting went great, the wedding coordinator was professional and responsive and the prices were reasonable. The day of the wedding, however, it was a different story. The moment we paid the balance things started to go south. For one, the wedding coordinator disappeared.
Then, we had trouble getting the bar opened early even though our guests were willing to pay. When the food came out we were disappointed in the taste and portion sizes; they were inferior compared to the tasting. It got really bad when the bartender started refusing to serve Patron, which we had PAID for and was to be included in the open bar. I talked to the manager in charge. He was never able to get a hold of the wedding coordinator with whom we had the agreement. This fiasco resulted in people being served Patron Coffee liqueur, I found later from my guests, even though the manager told me personally he would take care of it. The last insult came when the bar was closed at 10:30PM. We had agreed to keep it open until 12PM. Even though I was insistent, the manager refused to keep it open until the agreed time saying my guests drank more than usual. Afterwards, my wife attempted to get a response from the wedding coordinator about the Patron and we never heard back. I don't know if our experience is unique but we definitely felt swindled. We felt as if once the money exchanged hands our contract was no longer honored.
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