I absolutely adore these stores, I find them incredibly inspirational and any project you could think of starting is at your fingertips. Unfortunately I find the staff to be unengaged and slow. After pressing the 'call for help' button in the store I am often left unattended. I have had a few times where I pushed the button and an employee came and assisted someone else who didn't touch the button then takes off, leaving me insulted and unanswered. some of the staff do not know sculpy from socks. I also find many isles occupied by huge ladders making it near impossible to shop in that isle. If the quality of the staff matched the quality of the store I would be much more pleased. I also noticed they don't carry a few rather common products which makes shopping in one store impossible. Overall a great place to shop if you have no questions about products or projects.
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