Apparently we had a leak on our roof that caused a bathroom ceiling to collapse. My mother and I heard the loud noise and when we came into her bathroom, we saw that the roof had just collapsed into the bathroom and some pieces had even gone into her room. When we looked in the phonebook, Masters Roofing was the only 24/7 roofing service we could find in the area, so we gave them a call.
We decided to only have the roof patched because we wanted to take care of the inside of the bathroom, which had been damaged. The patching was a job that was supposed to take no more than a few weeks, but the project was dragged out for a month. The length of the project was pretty upsetting for my mother, because it is her bathroom.
This is the first time I've worked with a contractor. They handled the plumber, painter, and just all of the other people involved in the project. Perhaps coordinating the different people to have them come out may have been one of the reasons for why they took so long. Also, when people came, they were not here for very long. If they came one they, they were probably here for two hours and then it would be days before someone else came to continue the work. I know that at one point, it was necessary to skip a few days in order to let the sheetrock dry. The length of time was not what I was expecting and neither was the price. The cost was about $2000 more than the insurance estimated it should have cost.
By the time they were done with the work, the bathroom looked more remodeled than repaired. Everything they did was done well and it was top-notch, there's no question about that. Like I said, I have never worked with contractors and maybe this is the way it goes.
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