Mark Jacobson Toyota

We are very disappointed with Mark Jacobson Toyota. The bottom line is that they are refusing to honor the lifetime powertrain warranty that comes with their preowned cars. Our new (to us) Corolla, purchased from Mark Jacobson, requires an over $6000 repair. We are only two-years into owning the car, we have completed all recommended and routine maintenance, have only had our car serviced at Mark Jacobson, and also purchased the extended warranty when we purchased the car (from Mark Jacobson). Less than a month ago the car was in for routine maintenance and was given a ""clean bill of health."" Now that the car has suffered a major breakdown, they are stating that the warranty cannot be honored, that this is out of their control, and that there is nothing they can do to help. We have asked to see a reason for the refusal in writing, and have been told they cannot provide this. The reasons for denial (all given verbally) have ranged from driving the car when it made a noise (on our way to have it checked out, and there is no wording in the warranty addresses this), driving the car with indicator lights (there were no indicator lights), and that the extended warranty has expired (simply incorrect). We are still hoping that Mark Jacobson will come through and honor their end of the agreement, and will certainly update our review if the service improves. Bottom line, the car needs a very expensive repair, and they are unwilling to stand behind their product (both the car and the warranty). We highly recommend finding another dealership more

A GOOD DEALERSHIP TO DO BUSINESS WITH AS LONG AS THEY HAVE OMED ALI THE HONEST SALES PERSON. I WAS IN FOR SERVICE ON ANOTHER VEHICLE AND I TOOK THE OPPORTUNITY TO LOOK AT SOME USED TRUCKS. I CHECKED OUT THE TRUCK AND I TOOK A TEST DRIVE ON THE TRUCK (T100)WITH OMED ALI THE SALESMAN. HE GAVE ME A COMPLETE DEMO ON THE VEHICLE. HE WAS VERY KNOWLEDGEABLE ABOUT THE VEHICLE. HE WAS VERY PROFESSIONAL AT ALL TIMES WHILE DEMONSTRATING THE VEHICLE. I WOULD RECOMMEND OMED ALI TO MY FRIENDS IF THEY ARE INTERESTED IN PURCHASING A NEW OR USED VEHICLES. more

We bought a Prius there in 2008- good dealership. I like the service department a lot. You can make appointments easily online. They are typically very good at telling you how long things take. They do things carefully, the wait-area seating is very comfortable (free wifi!), they'll drop you off somewhere if you need it, all parts are there, the inspection is thorough (pointing out loose belts, worn tires), etc. more

The salesperson was so kind in helping me and my husband. He is a special young man. He is like sunshine to your business. \r Pros: kind, polite more