Mad Hatter Mufflers & Auto Repair

If you are a single person who knows nothing about cars,this is the place to come. Jeff, the owner, was very helpful explaining what they did when they change the oil. When I made my appointment Rose was very nice and patient telling me what times were available and about how long it would take. It did take a little longer then 20 min but that was no problem. I would definitely come back. I recommend this shop to my friends. I felt they were very open and honest. They didn't try to sell me stuff I didn't need. Thanks Jeff more

2 hours for an oil change are you kidding me! First the fat lazy F*** at the desk took 10 minutes to say hi to me and asked me what I needed (with an attitude like I was bothering him) Then I asked him how long he thought it would be he said he would find out soon he was busy (trying to hit on all the women in the store, like he had a chance) I asked him a half hour later if he could see how long it would be so I could go for a walk or something instead of sitting around waiting. He told me he couldn't get up because the phone kept ringing (personal phone calls, and he was to fat and lazy to get out of his ""fat lazy person wheel chair"") I asked them to use 10w-30 and they didn't have 10w-30 who the hell owns a oil change place and doesn't have 10w30. The oil change is finally over the kid brings in the keys and put them on the desk in front of the fat lazy guy and he looks at them and tells one of the ladys there her car will be done shortly and starts trying to flirt with her again like he had a chance. Then the phone rings and it turns out to be another personal phone call about dinner (go figure a fat lazy guy talking about dinner for 15 minutes while I'm trying to get my keys and go) then another guy brings out keys for the lady there and he gets off the phone and rings her up then it took him 15 minutes to get his fat lazy A** out of the ""fat lazy person wheelchair"" and get me a quote on wiper blades ""becuase they were bad"" I just replaced them myself a month ago. I finally get out of there and a day later I get a phone call from my fiancee telling me there is a huge puddle of oil under her car turns out they stripped the oil pan too! more

These guys are the best!!! I went to a few different repair facilities before deciding on this one for my first repair over 5 years ago. At that time I lived in West Hartford. Now I live in Southern Vermont and after checking out the repair shops in my area, I still make the 90 mile trip to see Jeff if something is wrong with my vehicle. The service here is unmatched, they always communicate exactly what is wrong, in plain English, before they begin repairs. 2 Years ago I had a near complete overhaul on the top-end of my Mercedes Benz engine performed here. This car.. runs so beautifully after the repair.. everything clean, handled with care. I just purchased a newer Jeep and the first thing I did was bring it here. Mad Hatter was able to identify both safety issues, and maintenance issues that needed to be addressed, and broke them down for me. In and out fast - now I do not worry about this vehicle. I know after these guys check it out, it will be reliable, and that's the best feeling you can get from your car. Anthony Torello Torello & Associates LLC more