I called Lyday plumbing a week ago to get a quote to have a Basepump Water-Powered Back-Up Sump Pump installed. The estimates that I had been getting were ranging from $600-$1400. When I spoke to someone on the phone (I don't know his name now because he took his business card back when he left my house) I was told that it could be done for $150 - $200 max. I was told that the only way it would be $200 is if he got in there and everything was ""all messed up or something"". He was quite sure he could do it in a couple hours for $150. I asked him THREE times if he was sure and told him that it was a really low quote compared to everyone else. He assured me (over and over) that this was a guaranteed price. Because I was skeptical, I apologized and asked to make sure he was insured. We laughed about it a bit and set up the appointment for 9 am on Friday (today).\r
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Today is Friday, 9 am rolled around and the technician had not arrived. At 9:15, I called and left a message. At 9:30, I called and left another message. I finally got a call back at 9:44 from a woman. I was asked if they could make the appointment for 11:30. I asked if there was any way to do it earlier since I had planned my day around the appointment. She told me she would call back. She did and said that he would be there in an hour.\r
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Just over an hour later he arrived. I took him down and showed him the pump. He was here for nearly an hour and a half when he informed me that it was going to cost $400-$600 to install the pump. Of course, I was aghast. I reiterated our phone conversation with him and he kept putting his hands up in a defensive gesture. I asked him why he kept putting his hands up like I was going to attack him. I explained that it was slightly offending since I was being civil. I also told him, very calmly, that I thought this was a poor way to do business. After talking back and forth about it, he took his business card from my banister (I don't know why...?) and left.\r
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I am moving out of state on Monday (military) and very desperately needed to have this done today! I am beyond upset about the whole situation and the poor business practices of this company. I will not ever call them again and will do my best to insure that no one else goes through what I just did.
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