Lute Riley Honda Service Department

Wow, how much worse can it get? My wife and I called ahead of time and asked if they had any used trucks, the salesperson on the phone told us that they had several. So we brought both of our cars to Lute Riley to get them appraised and possibly spend $9000 cash on a used vehicle. They took our keys and left us waiting for nearly two hours. During that time we were not shown any cars, all the sales-people ignored us except a nice guy named John Miles (but he was a new car salesman). After 90 minutes I asked for my keys back and told them that I was leaving and the salesman pleaded with us to stay. He was telling us that he would get us some ""wild deals"". We waited longer and the salesman finally took us to see the used cars. I asked him if they had any trucks in their inventory and he told me that they had only ""one"". And it was far too overpriced for me to consider. He continued to show us cars, trying to pressure me into making a decision for a higher mileage compact car. But I didn't want one because that's exactly what we were trading in. I waited and waited for our appraisal. We were told by the salesman that they were able to give ""higher trade in values than most other dealerships. But after nearly four hours we found out that both of our cars (which we drive every day) were worth a combined total of $500 trade-in value. Yes, that's right. .. If you are trading in a 97 Ford Taurus with 88,000 miles and a 98 Ford Ranger with 119,000 miles, then this dealership will give you $500 in trade in value for both. Suffice it to say, we left. So if you think that this would be a positive experience for you, then I'd encourage you to head down to Lute Riley Honda. Have fun! Pros: not sure. . . maybe the lunch that they provided? Cons: Long wait, constant lies, broken promises more

These people are just a bunch liars. They will give you a quote over the phone and then you will never get the price they quoted you. Internet sales team is a real joke. Also they load vehicles with bunch of overpriced, ugly looking accessories which they also try to add to the price and which makes it 1500-2500 more than a sticker price. Wheel locks that Honda sells for $65 (when you can find aftermarket for $25) in Lute Riley will cost you $295. Same factor you can apply to everything else they sell. Never will step into this place again!!! Pros: not aware of any Cons: they will lie to you over the phone to get you there more

I called several Honda dealerships in the metroplex to get a price quote on a New Honda Accord. What I like about Lute Riley's staff is that they are honest upfront. They shared all the tricks that other dealerships try to pull, but I didnt pay attention at first. I was just looking at the sale price. i went to other dealerships and they added $2500-$3000 after market equipment which ultimately raised my price. That's what Lute Riley warned me about. So went a head and bought from Lute Riley. They have the best Management Team. Pros: honest, accurate and friendly staff Cons: n/a more

My experience with Lute Riley was totally opposite. On the way to another place recommended by our friends, I stopped at Lute Riley to look for a used car. The salesman (Khan) really conned us into buying a Honda Accord 2004 (total cost $17,000) car with all the promises to fix things like body scratches, suspension, brake (grabbling), etc. He was practically begging us using the common Asian heritage as a hook. After signing the papers, they completely changed their tune and giving us a hard time. On top of that, I was out of town and when my wife went to the place next day with her friend, the people at Lute (almost all the sales people we faced were named KHANS) completely ignored her and refuse to even talk to her. After I came back from my trip, I went with her. After a long battle with the KHANS, they took the car with a promise to fix all the things listed as a pre-sale requirement. Few days later, they called my wife saying that everything is fixed. But to our dismay, we noticed that most of the things were not fixed as promised. When I called the service man (not KHAN. but CHEEK for a change), he talked rude and almost hung up on me saying things like: ?I am the last person who can help me in this dealership. Do whatever you want. Take it or leave it. This is the best we can do?, etc. Overall, it did not sound like I am the customer and they are the vendor. I have to be at their mercy for the things they need to fix as a pre-sales requirement. \r \r THAT PLACE IS HORRIBLE., ESPECIALLY IF YOU ARE A NON-WHITE CUSTOMER. YOU WILL BE BETTER OFF STAYING AWAY FROM THAT PLACE, ESPECIALLY FROM THE ?KHANS?. THEY ARE WORSE THAN CAR DEALERS! (NO PUN INTENDED). THEY ARE ?CONMEN? TRYING TO SELL ANYTHING WITH A PROMISE THAT CAN BE BROKEN THE MINUTE YOU SIGN THE PAPERS. ?BEWARE OF LUTE RILEY KHANS (AKA ?CONS?) \r Cons: EVERYTHING (ATLEAST FOR A NON_WHITE CONSUMER) more

My car was totaled by someone driving while talking on a cell phone. I had looked at the redesigned Honda Civic online and wanted one, but wasn't planning to buy a new car for a few years. But in September 2005 I had to buy a new car and that's what I wanted. The problem was that none had been delivered to the Dallas metro area yet. Marc Dupuy at Lute Riley search around and found one he could get in for me, so I was the first to get one of those really cool coupes in Dallas. Whee! :) The experience was great. They explained every little thing and didn't treat me like a stupid woman. Because the car was so heavily desired, they wouldn't budge on the price, but they were very flexible on the financing and went out of their way to beat the financing I had prearranged with another bank before I went in. Service has been pretty good, except for a nasty issue with their body shop. Please see my review on the Lute Riley Body Shop and STAY AWAY. Otherwise, I think you'll have a good experience with the dealership. Just take the car someplace else if something cosmetic happens to it. \r Pros: Flexible and Fair Cons: Really BAD Body Shop more