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Businiess name:
Lute Riley Honda Service Department
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Review by:
citysearch c.
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Review content:
Wow, how much worse can it get? My wife and I called ahead of time and asked if they had any used trucks, the salesperson on the phone told us that they had several. So we brought both of our cars to Lute Riley to get them appraised and possibly spend $9000 cash on a used vehicle. They took our keys and left us waiting for nearly two hours. During that time we were not shown any cars, all the sales-people ignored us except a nice guy named John Miles (but he was a new car salesman). After 90 minutes I asked for my keys back and told them that I was leaving and the salesman pleaded with us to stay. He was telling us that he would get us some ""wild deals"". We waited longer and the salesman finally took us to see the used cars. I asked him if they had any trucks in their inventory and he told me that they had only ""one"". And it was far too overpriced for me to consider. He continued to show us cars, trying to pressure me into making a decision for a higher mileage compact car. But I didn't want one because that's exactly what we were trading in. I waited and waited for our appraisal. We were told by the salesman that they were able to give ""higher trade in values than most other dealerships. But after nearly four hours we found out that both of our cars (which we drive every day) were worth a combined total of $500 trade-in value. Yes, that's right. .. If you are trading in a 97 Ford Taurus with 88,000 miles and a 98 Ford Ranger with 119,000 miles, then this dealership will give you $500 in trade in value for both. Suffice it to say, we left. So if you think that this would be a positive experience for you, then I'd encourage you to head down to Lute Riley Honda. Have fun!
Pros: not sure. . . maybe the lunch that they provided?
Cons: Long wait, constant lies, broken promises
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