I went to St. Charles Vision only to pick out a pair of glasses. When I visited the St. Charles Ave. store, I had just had an eye exam with another optometrist, so I can't speak of the quality of care one might receive from Dr. Glaser or Dr. Leach. However, the apathy of the staff is certainly a poor reflection of the business as a whole.\r
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Before I went to the store, I called to ask some questions. My questions were answered, though very curtly, so I already suspected the staff wasn't necessarily friendly. But maybe the woman I spoke to was very busy, or was having a bad day, whatever. So I was willing to give St. Charles Vision the benefit of the doubt and went over to look at frames.\r
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Although there were several customers in the office when I walked in the door, two women who weren't assisting anyone looked right at me, but said nothing. Ok.\r
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So maybe they soft sell. ""It'll be nice to take my time and look without having someone breathing down my neck,"" I thought. Though I don't know what the procedure would be if I'd actually had an appointment. But, again... benefit of the doubt.\r
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I scanned the frame selection carefully, trying on several pairs. All told, I was there for about ten minutes. In those ten minutes I found a pair of glasses I really liked and would have purchased. But because I wasn't once approached by the staff, despite their making eye contact with me several times, I took note of the frames I wanted and left to purchase them elsewhere.\r
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I would say that this experience was akin to going to The Soup Na*i (*z - Citysearch censored), but at least he takes your order.\r
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Cons: Nonexistent customer service
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