Lax Luggage

I love traveling and when I'm in West LA I always stop at LAX Luggage. Here I will always find great prices and products I could have only wished for. Also before I forget they also repair luggage which is huge especially when your on a budget. I also buy my favorite travel underwear (Briefly) there for only six bucks I get three pair of the perfect underwear. The staff is out of this world with knowledge and kindness. I always recommend this store to my friends and colleagues in LA. more

I've been a client of theirs for years, and I was always pleased with their selection and prices. However, this year I bought a Kipling backpack which turned out to have a factory defect. The handle doesn't lock at the frist stop, which makes it difficult to manouver. Since it took me a couple of days to discover the defect (my daughter was using it and she did not alert me), they refused to exchange the item for one in good condition. Mind you, I was not asking for my money back, I was only asking for a replacement. Now I have to mail the backpack to Kipling and wait until they see it fit to send me a replacement, which is not only inconvenient (I have to pay for shipping), but not what one would expect from a brand name item bought at a renowned store for over $200. Unfortunately, over the years I've recommended this store to many of my friends, and now I'm in the position to alert them that they have a bad customer service policy. So, if you buy at this store, make sure you won't want to exchange the item due to factory defects. For anything else, I guess they're OK. Pros: Good, wide selection Cons: Bad exchange policy, no concern for clients more

Staff is always helpful and the selection is reasonable. The prices beat almost every price you can find on the internet for many items. Pros: Price, service, selection Cons: Parking is not perfect more

Great store. Deeply discounted items. I found the store on Sepulveda in West LA to have a much larger supply than the one on La Cienega. I also found the staff to be more helpful and Knowledgeable. I've bought 2 carry-on's from them, and two suitcases, and have been very please with the quality, price, and selection. They also do repairs for a reasonable cost. Pros: excellent prices, large selection more