I took my beautiful bridesmaid gown to Kirsh to be altered for a friend's up comming wedding; it just needed to shortened by a few inches. I was told that it would be finished in one week. They asked me to pay $70.00 before any work was done, which I did. I went back one week later, on the day it was scheduled to be finished. The woman at the counter seemed very confused and told me that had ""forgotten"" about altering my dress. I was a little irritated since the wedding was only a few days away at this point...but they promised it would be finished by the end of the day. My husband went back later to pick it up--turns out, they NEVER did any work. Yet charged me $70.00 from the get go and handed it back wrapped in plastic one week later---there was NO difference. No work done at all. I was tripping all over the dress while walking down the isle and for the entire wedding. I was mortified. This place has horrible customer service. Not to mention the dressing room is filthy. It is covered with dust and hair that gets all over your clothes as you are changing....then they charge you to dry clean them!! This place is a joke, I will never go back!!
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