We were on a family vacation (coming from Oregon) and our van's transmission went out about a mile from our hotel. With AAA's assistance, we got it hauled over to Kirkland Transmission. This was after 8 pm, so of course they were closed. I met with Tony at Kirkland Transmission the next day and he explained what needed to be done, which was more than the vehicle was worth since it was over 11 years old and Blue Booked for less than $1,500 (we had already been considering getting a new car before our vacation anyhow). So, we spent the rest of our vacation shopping for a new car, and Tony was very understanding in regards to us not getting the work done. So why does he rate 5 stars? Because he was also helpful in getting the now-worthless van disposed of, particularly since we were stranded a few hundred miles from home. He helped arrange for a car rental at Enterprise to get us around town shopping for cars, and overall seemed like a very nice guy. Thanks dude!
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