I'm completely appalled by how I was treated here. I made an appointment to get my acne under control and to get a laser hair removal consultation.\r
My appointment was with Dr. Kendall......I think. You'll see why I'm still confused in a moment.\r
Walking into the office is like an episode of the Twilight Zone. The decor was very elegant, done just so. Very Dynasty. The staff, however could only be described as DMV.\r
The receptionist was almost comically rude, her face fixed somewhere between sneer and grimace, her tone annoyed. When I arrived, I overhead her telling a woman at the desk that the doctor was in the middle of an interview and her appointments would be pushed back. Oh. Great. \r
I walked up and asked for a pen to sign in. This granted me an exasperated sigh and a pen shoved in my direction. No hello, good afternoon. I then asked for any new patient forms I had to fill in. I might as well have asked for a kidney. \r
The din in the waiting room/front desk area was ridiculous! Phones ringing off the hook, nurses giggling, a thousand conversations going on at once. You could hear it from the exam rooms, too. It must be so ~relaxing~ when you come in for a facial. \r
Anyway, after about a half hour of waiting in the terminal--- er ""waiting room"", a nurse called my name and we walked down the hallway to an exam room. \r
Apparently, the Aubree Juliana is experimenting with a scavenger hunt style filing system because in the 20 mins I was in the exam room waiting for the doctor, at least 3 different nurses came in to rifle through the patient files haphazardly stacked on a table in the corner. I could have read all about my neighbor's botox if I wanted to. The complete disregard for privacy was hilarious.\r
Finally, the doctor arrived. Or at least, I think? She didnt really shake my hand or introduce herself. In fact, i think she adressed me directly about twice. It was like ordering at Burger King. ""Ok she needs an acne treatment and a laser hair removal consultation, large fries, no mayo."" I didnt know whether to laugh or cry.\r
She used that cold blow-torch thing on my face and informed me that I would be getting a Blue Light treatment. Um, say what? Nope, no time for an explanation. She was out of the room like somebody yelled fire.\r
A nurse handed me a ziploc with samples in it and some prescriptions stapled to it. Antibiotic prescriptions given without so much as a glance at my medical history? Sounds safe.\r
I was then led into the hallway, directly to the receptionist window to pay for the Blue Light. My scammy sense was tingling, the fact that I had to pay $140 when I walked in, was not helping either. Most doctors offices ask for payment at the end of your visit. At the Aubree its pay as you go. Class!\r
After I paid, the nurse led me to the Blue Light room, instructed me to put on the sunglasses and sit still until the machine turned off. I was going to ask her about my laser consult (oh I couldn't wait to see how that would be handled), but she was gone. Very ninja.\r
I sat in the quiet with only one thought on my mind:\r
WHAT THE HELL IS THIS PLACE?\r
It was like a parody of dermatologist visit. \r
Soon enough the machine stopped and I sat alone in the dark for about a minute and half before realising I was flying solo. I felt along the wall for the light switch and opened the door. I found the nurse from earlier and she said ""Thats it, youre done! You can leave now.""\r
Oh.\r
\r
I debated bringing up the laser hair removal consult but I really had had enough, so I smiled and made my way to the elevator.\r
I'm never going back here, and I'm telling everyone I know to STAY AWAY.\r
PS: I'm going to the miami-institute for my skin needs now. I went there earlier for another procedure and they actually spoke to me! And made eye contact! \r
Pros: nice office, nice if you hate eye contact and conversation?
Cons: lack of professionalism, general bus station atmosphere
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