I will try and make my experience short. I purchased a new car and was involved in a accident not even 24 hours later that totaled the car. I needed a car immediately due to work and newborn daughter. I had to get a rental due to the accident and was paying out of my pocket. (Worst luck) 2 weeks later my insurance company sent a check to Toyota to cover the vehicle (Car was totaled) or at least that is what I thought. This I was told from the Finance Manager that they did receive the check. In actuality they just received the check on 7/24. I finally was able to get a new vehicle (used) and thought everything was good to go. A week later I get a call saying that I need to have a co-signer or put $3,000.00 down to keep the vehicle. I was very surprised as I was told everything was good. They told me this had to be done that day or return the vehicle by the end of the business day. I signed all the paperwork and documents needed.\r
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This was very upsetting. I put my trust in the Finance Manager and Sales associate. When someone tells me something I am going to take their word. It might sound naive of me, but with the way they helped me how could I not take their word. I brought the car back to them and purchased a new 2014 vehicle from another dealer. \r
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I am still upset about how I was lied to. They can say whatever they would like, but the handling of this matter was uncalled for and completely wrong. I do not have the best credit, but if they would have told me upfront that I was not approved none of this would have happened. I understand they have to find a lender, but a week later I get a call to bring the car back or $3,000.00 is unethical and uncalled for. \r
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I will never do business with them and will never recommend anyone to Keith Pierson.
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