I too initially had a good experience BUT...In December, 2012 we found a Groupon offer for 3 oil changes for $30. It sounded too good to be true so before buying the group on we called our local Just Brakes store #631 in Ocala, Fl. We were concerned about the May expiration date as we thought getting 3 oil changes in 4 months didn't make sense. We spoke with Patrick who handled the service counter. He told us that we just had to get the first oil change before the May expiration and we could get the other two when needed So both my wife and I each bought a groupon offer. Today we went for our second oil change and we were told by the assistant manager, Richard Clemons, that the offer expired in May and he would only give us an $11 credit on any of their oil changes. We explained to him what Patrick had told us and he said that ""everything that Patrick ever told you was a lie"" and that Patrick was no longer with Just Brakes. He then went on to blame Groupon for the problem. At our request he called the store manager John Speer who also offered only an $11 credit. That is not what we paid for. The fine print on the Groupon also says ""First oil change must be redeemed by expiration date on Groupon."" which is what Patrick told us. We feel Richard Clemons and John Speer should honor the Just Brakes Groupon offer that was made by Just Brakes and bought by us. It's deplorable that they would change the terms of the offer and then blame it on a former employee. Meanwhile the shop sits empty! We can't possibly be the only customers who were duped by Just Brakes. We thought you should be aware of this deceptive practice since it reflects badly on Just Brake. We will never go there again and will tell everyone we know how we were first duped and then treated badly. I have contact Groupon who agreed with us, the groupon offer states ""First oil change must be redeemed by expiration date on Groupon"" and that it was ridiculous to expect someone to get 3 oil changes in 4 months. Also shortly after our first oil change we received an email offer from Just Brakes to write a good review online in exchange for a free oil change. We wrote a good review and never received the free oil change. Do yourself a favor and Google search on Just Brakes Ocala and you'll stay away too!
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