John Paras Furniture & Mattress

I went into John Paras and looked at a sofa and loveseat that I was told were discontinued. Several months later, I went back in and decided to purchase a different sofa and loveseat. I was literally standing in front of these two items asking the salesman questions about them and telling him that I would purchase them. He then charged me for the purchase. \r \r Weeks later, the delivery men showed up...only they had the wrong sofa and loveseat. They had the ones I was told several months prior had been discontinued. So I called the store and the salesman apologized and said it was entirely his mistake. He then said that it would cost me $200 more to have the correct sofa and loveseat delivered. I tried calmly reasoning with him that a customer should not be charged for the store's mistake. I then politely asked to speak to a manager. He said the manager was at lunch, when in reality the salesman wanted to bias the manager before I had a chance to say anything. I called the store an hour later when I was told ""lunch"" would end, and the manager said that the salesman had informed him that I had changed my mind. I explained that no, actually I was delivered the wrong sofa and loveseat. To that he replied that he had the saleman's account and my ""version of the story."" He then reiterated that it would cost me $200 more to have the correct set delivered, otherwise he would be ""paying me to walk out of the store with his furniture."" I said that if this was how the situation would be handled, I would request a refund and John Paras would lose a customer. To that, he literally responded by asking me for the three digit code on the back of my credit card to issue the refund. I could not believe the level of service, with the salesman being preferred to over the customer. We have since bought several pieces of furniture for our new house at other stores. more

So I see the ads from John Paras Jr. that says you are number one in customer service. I would disagree with that. A couple of years ago, we purchased a leather reclining sofa which was a floor model. After it was delivered, (3 days after delivery) we really felt it would not work for us. We came into the Sandy store, and choose a leather sofa that was $400.00 more and asked to exchange it. We were flat out told no. This was a floor model already. Your competitor gives us 30 days to decide if it is what we want. \r \r So, we have purchased over $5000.00 worth of furniture since then. A leather sofa, love seat, dining room table, game table, and cocktail table. We DID NOT consider John Paras for any of these purchases. In addition, we told our family (who has made several purchases also), and they did not consider you. #1 in customer service? I think not. And you were not even considered for several purchases by myself and family after that. N I will also post this on any website with reviews that I can find. Just wanted you to know I disagree and am still fuming angry over this. DO NOT BUY FROM THEM!!!!!!!\r more

My wife and I started buying from John Paras Furniture about 8 years ago. 2 houses later, 1 dining room set, 2 full bedroom sets, couches and entertainment centers we are still very happy with our purchases. They don't sell cheap particle board furniture and they don't sell you stuff they can't deliver. I can't say they have never made a mistake, but I can say they always made it right. One time they were assembling a bed we had delivered and the delivery guy accidentally put a dent in the drywall. John personally called and apologized and sent someone out to repair the dent on their dime. No other furniture company I know has this level of integrity. more

I understand why you would respond to spinerman's review (gquig is obviously connected to John Paras), but this kind of defense does not help a prospective customer (me) develop a better impression of your customer service. No customer should leave a store with a negative impression--no matter if you can't agree a deal and no matter what exchange occurred. Navigating interactions with customers is part of a sales rep's basic training. Trying to paint the customer in a bad light publicly because his issues were not addressed at the store is dreadful. Ensure the customer leaves with a positive impression--even if not a deal--and you won't have to manage the damage afterward. Simply based on your response to this customer, and not the customer's review, I won't be visiting your store as I had intended to. more

I have personally had nothing but FANTASTIC service and experiences at JOHN PARAS FURNITURE. I saw the previous review from ""spinerman"" and I feel like there is much more to this story that was not relayed. I have nothing but praise for this store and for John Paras himself as I have been helped by him in the store. He was extremely polite and helpful and I can only imagine that if the situation came to the owner asking this customer to leave that the ""customer"" was extremely out of line. I LOVE John Paras Furniture and will always do my shopping there. I know I will be treated with respect and will be dealt with honestly. If you ask me John Paras is the ONLY place to buy furniture in UTAH. more

We had our eye on a couch for several months. We even had a sales rep that we had been working with. He new how much we were interested in the peice. Finally it was mothers day weekend and I was ready to buy the couch. They were all out, except for the one on display for the past 4 months. Disappointed we said we would buy it if they would discount it considering the used condition and that we would have to clean it. They said 10%. My wife said to the manager, that we would take it for 15%(this would only be another $50 off) At that point we did not know this at the time but John Paras himself was standing right be side us. Not saying anything. The Sales person and manager said ""No way, someone will eventually buy it for full price"". I was shocked. There I was with my wife, trying to buy her this gift, unfotunitely used and the manager would not go done $50.00. We said we rather keep looking and started walking away from the counter when we were about 50 ft away we heard a voice directed top my wife say get out of here we don't want your business!"" At this point we were completely blown away, and felt outright humiliated. I felt someone hirer up needed to know about this unprofesional and disrepectful out burst, so I asked him his name. He introduced himseltf as ""JOHN PARAS, the OWNER"" Wow, enough said/ I will never go to any of his stores again and suggest that everyone else do the same. I also feel this John Paras person offer a public apology to my wife.\r \r more