I scheduled appointments at Jem's for myself and my wedding party to get updo's and manicures for the big day. When my experience started, I was very hopeful it would be a good one. I went in for the "mock-up" of my wedding hairstyle a few weeks before the wedding, and after looking through their books and the hairstylist attempting a few styles, we ended up with a beautiful hair style... The experience went down from there.
My Maid of Honor and I went in for manicures and pedicures the day before the wedding. Mine looked pretty good, but the girl doing my MOH's nails told her they couldn't do a french manicure because her nails were too short (they were longer than mine, which the other manicurist was able to do without a problem). Then she applied too many layers and left smudges of paint around the cuticle. Ultimately, she redid them and they looked fine.
Here's where the real trouble started. Late afternoon the DAY BEFORE my wedding, I got a call from them when I was on my way to the rehearsal. Needless to say, I was a little scattered because of the timing. They called asking about one of my bridesmaid's appointment times. The phone was breaking out, I was in a rush, and in the midst of last minute planning, so when they called to "verify" one of my girls times I just sort of agreed they had it right, assuming they were meaning that one of them had an appointment at the same time as me and that they had just given the wrong name. I had verified that we would have two bridesmaids going in at 10, the other two at 11:30 three times on my last phone call with them. On the phone they DID NOT say they were changing the time, just "verifying" it. I should have realized it was suspicious that they only called about one girl. The next day when I went in, they had everyone's time right except for hers. SO, I spent about a half hour desperately trying to get ahold of her and having to send my mom to her hotel room to get her up, as her phone had been on silent because THEY messed up the appointment times.
Then, as this was going on, I realized that my hair was being done differently than at the "mock-up." I mentioned this to the stylist who was VERY condescending and kept insisting I just didn't remember. I had to have my husband post pictures he had taken on facebook, and borrow a smart phone to convince her. While I was in the midst of doing this, she offered me three books and said that one of them had the picture I liked first time. I informed her she did not give me the right book, and again, she kept trying to convince me I didn't remember. Finally, another staff member saw I wasn't happy, and offered me several other books. In this stack I immediately found the right book and picture. While my stylist acknowledged it was the picture, she did not admit any fault.
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