Hi, this is James, the contractor involved in the above customer's statement. I just want to clarify the context of the situation. The customer had a limited time frame after closing the escrow and hired us to finish the painting job within 3-4 days before moving in. However, when our company arrived, the house was not ready to be painted (i.e. the baseboard, hardwood floors, and molding should have already been attached). If we went ahead with painting without waiting for the carpentry work, we would have to paint twice, which would be additional charges that we ourselves would incur, not the customer. Our painters were the only ones supposed to be in the house to quickly finish the job on time, but we found the carpenter/handyman still working, and was told the job would take half the day. We decided to eat and then come back when it was finished, but the work was still not done. We called the customer to explain that it was impossible to start our job without a finished interior, and she arrived and became upset after listening to the handyman without giving us a chance to explain. We were forced to cancel the job even after purchasing paint and materials which was never paid for, and cannot be used for other jobs.
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