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Infiniti of Bedford

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18122 Rockside Rd
Bedford, OH 44146

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(440) 439-0400
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Infiniti of Bedford - Bedford, OH
Infiniti of Bedford - Bedford, OH
Infiniti of Bedford - Bedford, OH
Infiniti of Bedford - Bedford, OH
Reviews
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Best

My service experience has always been a pleasurable experience

Worst

All reviews seem positive

I enjoy dealing with Mark very much 11/2/2010

I enjoy dealing with Mark very much as my service coordinator. He is upfront, honest and very likeable. My feeling is Toyota of Bedford is very fortunate having him as their employee. more
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Very relaxed 11/2/2010

Very relaxed. Straightforward. I didn't feel like I was being "sold." it felt like a mutual arrangement in which both the dealer and I were trying to reach acceptable terms that would be satisfactory to each of us. more
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The waiting area is very nice. 11/1/2010

The waiting area is very nice. more
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I finally got what I wanted 10/28/2010

I liked the sales experience because I finally got what I wanted. I had been thinking about getting an Infiniti automobile for a few years and during the summer clearance event I decided to go for it. So I was an easy sale for Infiniti of Bedford as I was already sold on the vehicle before I arrived on their lot. The people at Infiniti of Bedford were very friendly and helpful. more
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most satisfying dealership I have ever been to 10/25/2010

Infiniti of Bedford is by far the most satisfying dealership I have ever been to. Repeatedly, they provide outstanding service and should be commended. I have owned an Audi and Jeep, and each experience was pleasant but the auto service that Infiniti provides far surpasses others. They bring my car back cleaner than I left it and running smoother than when they picked it up. It is hassle free. more
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Excelent Resource 10/8/2010

Customer Service Rep Beverly is an excellent resource. She gets it done everytime and is a great asset to Infiniti. Please share my comment with Infiniti of Bedford. more
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Very Impressed 9/28/2010

A service person was coming out the front door as we were approaching for our first visit. He paused, smiled, held the door open for us, and said, "Welcome to Infiniti of Bedford." Very impressive. The coffee was also excellent. more
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Pressure-free 9/24/2010

Sales Process - pressure-free, not pushy. more
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They tracked down a vehicle that met our requirements 9/21/2010

We were set on a specific color and option packages and the dealer did a good job of working with us and tracking down a vehicle that met our requirements. more
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I really like them 9/16/2010

My car was delivered to me at my home. I really liked that. more
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Courteous and professional 8/24/2010

I like the service people. They are very courteous and professional.? more
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I'm always provided with excellent customer service 8/18/2010

Beverly M. has always provided excellent customer service to me. It is always a pleasure to work with Beverly when I have an issue with my car. She truly gives very satisfactory customer service. more
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Friendly and helpful 8/11/2010

My salesperson was very knowledgeable about the vehicle... he was very friendly and helpful. more
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Everyone was extremely helpful and courteous 8/6/2010

I stopped coming to the dealership for service/maintenance because of a bad experience awhile ago. Happy to say I gave the dealership a try again and the experience has been great. Everyone was extremely helpful and courteous. I especially like the change of paying at the service department and not having to go inside the dealership (needless delay). more
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I never need to haggle 8/4/2010

I didn't need to haggle. Got best price. Prompt attention when visiting. Handled the scratch issue with no trouble for me. more
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This was a great car buying experience! 7/27/2010

My experience was great as it was the first time I bought an Infiniti. This was part of my reason for purchasing my new Infiniti. Other reasons were the wonderful treatment by the salesperson. Everything was carefully explained and if I didn't quite understand it was explained again. In the process of shopping all the features were pointed out for me the best feature was the keyless start. more
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Outstanding service consultant 7/19/2010

Beverly is an outstanding service consultant. She is patient and provides great explanations regarding the work being done (in English not in "gearhead" language) and the priority of the work (safety issue/need to have v. nice to have and can be performed at the next visit). more
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Outstanding service department 7/15/2010

Overall an outstanding service department. more
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Pat & the staff met all my expectations 7/15/2010

My sales consultant, Pat, went out of his way to negotiate a deal that made it possible for me to lease my second Infinity. Quality involves many dimensions. Excellent customer service from the salesman and dealership after making the purchase is number one on my list. Pat and the staff meet all expectations and needless to say... so does my Infinity G37x. more
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I had an overall excellent experience 7/9/2010

I had an overall excellent experience from start to finish. Both the sales rep and the financial officer were so easy to work with and very nice. I am really enjoying my QX, and don't regret anything about the purchase. I'm sure we will be return customers in the future. more
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Additional information
  • Payments: Visa, Master Card, Discover
  • Neighborhoods: Bedford
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