Hound Depot

BEWARE pet owners in West Houton. PLEASE PLEASE DO NOT USE THIS BUSINESS!!!!!!! Lacks professionalism, the ability to take responsibility for injuring your pet, steep price and the icing on the cake is a COMPLAINT REPORT from the owner on how BAD BEHAVED and AGGRESSIVE your pet is! REALLY??? How about not injuring them, speaking up so we could seek help from vet or down right simple PROVIDE EXCELLENT SERVICE wrapped up with care and compassion for our four legged family member! SIMPLY REVOLTING!!!!!! more

I would NOT recommend this place at all! My dog is at the emergency hospital having surgery as I type this as a result of what happened today. I dropped my dog off at 10:30am Saturday to have a normal grooming. By 3:30pm I hadn't heard anything, so I stopped by the facility to check status. Luxe was actually on the table at the front being groomed at that time and the owner asked me to come back in 30 minutes because she wasn't done yet. After 30 minutes I returned and asked how it went. She stated that he did okay, though he didn't like it when his nails were cut. She asked me what happened to his eye. And I said nothing, he was fine. She said it was cloudy and red. When she brought him out, his eye was PROTRUDING from his head!!! Here's the bad part. She essentially said that it happened before I dropped him off because nothing happened while he was in her care. I said that wasn't true, that even 30 minutes before when I stopped by, he was just fine. She continued to state that nothing happened in her care and that it was like that all along! What kind of groomer would even attempt to bathe a dog when their eye was half way out of his head? I pleaded to just let me know what happened so I could tell the vet. Was it trauma? Did her scissors slip? Did he get into a fight with another dog? She kept saying that he was like that the entire time and nothing happened while in her care. Interestingly, the vet stated that this can sometimes happen to the shitzhu breed because they have large eyes. Any trauma will cause it, but so can pressure. Like the kind of pressure from a collar. Or from a hand trying to hold his head still. So, while my pup is at the emergency hospital and they are trying to salvage his eye sight (because most protrusions result in the blindness and the loss of the eye), I find myself writing this review because I want others to know. more

I took my dog to Hound Depot to be groomed. She called me after the service was completed. Unfortunately, my phone was giving me problems. I had to take it to Apple store to get it fixed. I saw that she left me voice messages to pick up my dog. I called her and told her that I was stuck in traffic at the galleria, and I will be there in 30-40 mins. She said she had to leave to pick up her mum. So we agreed that she will call me Sunday morning to pick up the dog. Her worker goes on Sundays to walk the dogs in the boarding house. Sunday morning I called her phone. Her phone was switched off. I left messages on her voice-mail. Around 10am, I called and her phone was turned on. I called three times between 10am to 11am. She calls me at 12:15am. I was in church. She left a message that the guy has left. He came and didn't tell that he was in the shop. I have pick up my dog the next day and pay the extra boarding fee. She acted very unethical. She intentionally ignored my called until 12pm, so I can pay the extra boarding fees. I told what she doing is wrong. I drive 30-40mins to use your services. There are grooming services in my neighborhood. I told her I wanted my dog on Sunday. She refused. Her husband gets on the phone and told me to meet them at the rooms to go on kilwood. I don't know Houston. I just moved into this city a couple of months ago. I asked him to give me directions to kilwood. He said I should google it. I said I am driving on the highway. How can I google while driving. They were rude unethical. I am disappointed and will not recommend their business. more

I always come here with my dog to get her groomed and they do a fabulous job on her! Not only do they have talented staff, but very welcoming at that! They have great customer service and awesome prices. I even think my dog likes coming here for her monthly cut! The Hound Depot is a must! more