Upon arriving at His or Hers, I was warmly greeted by my hairdresser, Patti. Unfortunately, her assistant who had booked my appointment upon my previous visit wrote on my appointment card hilite and haircut, but only booked the haircut. Patti was most gracious and did both even though it meant juggling some things. Patti always goes out of her way to make me comfortable and is a delight to work with. Plus she gave me an awesome new cut which I have received many compliments on. Thanks, Patti. You are the best. Some constructive crticism - your folks at the front desk need to be a little more friendly. They are pretty aloof and sometimes even rude. Also, I do not like the sales/marketing approach that you have instituted. It takes away from the relaxing environment and actually puts me on the defensive. I hope you will tone that down. This is NOT a reflection on Patti - she is quite humble in her approach, but it still makes me very uncomfortable. I come to relax, not to be marketed to. Thanks.
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