Healthcare Partners

I used to attend the meidal center on Charleston and Rainbow before Dr. Pollard retired. I enjoyed going and paying my co-pay. After Dr. Pollard retired I started going to Craig Rd. The staff at is location is rude often and they always behind even if you have a schedule appointment. ""Customer Service is just that, the Customers are the Service. If they are running behind the staff needs to inform you on how long the wait is going to be so you can decide if you would like to wait. Most of the time you have to go back to the window and ask how much longer it going to be. I feel that the staff needs some extra training on ""Great Customer Service"". Some of them act as if the doing you a favor by placing you name on the sign in sheet. Everything has changed and for the worse since Dr. Pollard retired and sold this location. As far as the Doctors they are good in what they do. more

There are bad reviews of this clinic that are old....but I have recently been there and it was a great experience. The front desk staff were nice, I was seen quickly as a walk-in and Dr. Lewis was terrific. I was very pleased with this clinic and would recommend it to others. Pros: Dr. Lewis is terrific, very short wait more

one phone call to make an appointment was all it took for me. After being on hold for 10 minutes the girl was rude. more

The front staff was extremely unhelpful and did not seem to know what they were doing. I will not go back!! more

My daughter and I went to this practice and everything was relatively ok with our initial visit, and we were walk ins. We set up follow up 12:30 pm appointments 10 days later. !0 days later comes and we arrive at the clinic about 10 minutes early, it took me about 5 minutes just to sign in because they don't allow their sign in sheet to sit on the counter like most other practices. Then we waited about 15 minutes (total of 20 minutes, past our appointment time) I was called up to pay our copay. Paid the copay; waited another 10 minutes before asking how much longer I would have to wait for our set appointment. The office staff proceeded to ask the nurse in the back. ""All of the rooms are full and we have 4 physicals waiting so it's going to be a while,"" said the nurse. So I say, ""well unfortunately I have another appointment at 2:00 pm, I've already waited 30-35 minutes. So please give me my copay back and we can reschedule."" The office girl says they will void our payment and we reschedule for 2 days later. I leave ticked off because I just wasted gas and time for a set appointment my doctor was never able to make. \r So now we go to the other set appointment at 11 am 2 days later. We walk in and again it takes us another 5 minutes to sign in and while signing in the office girl tells me that they are an hour behind and indicates the waiting room. I see the normal walk ins and look at my children who I have brought with me. ""I can't wait and last Thursday you didn't void my payment, so give me my copay back now and I will be on my way."" \r Anyways I have come to the decision that this office and it's medical staff can NOT manage time well and for whatever reason regardless of your appointment time or if you are a walk in, they don't care. They take walk ins before their set appointments making you wait; ridiculous! I won't reccommend nor will I ever go there again. Pros: The Doctor was great with my daughter at the 1st appointment Cons: They can't keep their own appointments more

This is the worst clinic that I have ever been to. The front workers are the most unprofessional people that I have ever come in contact with. There is no way that any of them could have went to medical school. Dr. Brown was a lovely man, but his staff is enough to make me find another doctor. The nurses rush you out but you will wait well over an hour to get in. I have never been to a medical establishment like this in my entire life. You are lucky to find a worker there that speak and understands English! You would be better off going to UMC than to go to Rainbow Medical Center!!! Pros: Good Doctor Cons: Unprofessional staff more

You'll get better service at the Walmart checkout than you will from the front office stafff at Rainbow Medical on Lone Mountain. Obese women with too much attitude make RMC a good place to avoid. If it wasn't for Dr. lewis, this place would be 0 stars. more