So I have been driving past this store for a couple of years, and finally go in. It's a lovely store. Unfortunately, the Sales Staff has the worst customer service I have ever experienced. The salesgirl Amy, all but ignored me until she finished helping another customer, then proceeded to set up a dressing room for me, and as she is taking a couple of pairs of jeansI found she tells me that the jeans I have chosen are the wrong size (I think I know what size I am at age 40). I was floored. Well I try on the jeans and none of them fit. So I pull my jeans on and try on a cute top, as I'm looking at the top in the mirror. Amy comes and looks at me and tells me my jeans look horrible and that they're ill fitting. Like most normal women, I wear a size 30. I'm 5'5", 130 lbs and healthy. I had on a pair of blue cult jeans that I bought at a sample sale and had tailored to fit me. I tell this girl, who is a size 5 tops, to please just stop commenting on my clothes, that she's making me feel uncomfortable and she goes on about how I need to learn how to shop for jeans, and it takes about 3 hours and that I don't know anything about fit. I flat out tell her that she's insulting me, and making me feel very uncomfortable and she tells me she's going to fit me with a pair of jeans. Luckily the phone rang and I went back to the changing room took off the cute top I was going to purchase and left. I then drove over to the Vanity Room, where I start to shop (it's owned by the same person which I didn't know) and I overhear Amy via phone telling the shopgirl behind the counter, that I was "whining about being fat." I can't say how awful I felt. I knew that LA Retail can be totally snotty, but this took the cake. After telling the girl at the Vanity Room, that they were talking about me, I asked for the owner and some rasta haired dude tells me he is, and that he stands by Amy's customer service. I left and went and dropped $300 at Anonymous on Venice Blvd.
Pros: pretty store, good merchandising layout
Cons: very little parking, snotty sales staff, waaaay over priced
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