Several weeks ago, while visiting Oregon, i experienced a transmission problem. I contacted Jon Mermis of their service department and he set up an appointment for the following morning. Our trip to the area unfortunately was not for pleasure, since we were taking care of our brother's personal affairs following his sudden death, and we were limited on time. I appreciated the fact that Jon could get us in the next day. Jon was extremely helpful and thoroughly explained the problem analysis procedures and possible causes/solutions. I appreciated the timely service and his honest approach to repairs and costs. After the servicing, he detailed the procedures that were done and the recommended additional maintenance when our trip concluded. When I departed the service department and went to my car, I noticed that it had been thoroughly washed and cleaned - a wonderful surprised and most appreciated! we had traveled for four days straight and I really had no time to get the car washed, so that gesture was a welcome and unexpected gift. We take pride in a clean, well maintained automobile, so Jon touched a soft spot. Jon is a reflection of quality establishment and deserves genuine recognition for his efforts. Thanks to Guaranty Chevrolet for helping to ease an otherwise stressful trip to Oregon. In our future travels, I at least know a place where I can go and feel assured of fast, friendly, excellent service. My hat is off to you and your staff!
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