I went to Dr. Goodwin after I had read that he was the voted best dentist in San Mateo by a readers' poll. I will concede that Dr. Goodwin is nice and did a good job. His office staff, however, is a completely different story. I have Delta Dental insurance, as do many people who have dental insurance. The office repeatedly overcharged me and tried to bill me amounts that were not approved by Delta Dental. My insurance called them multiple times, as did I. The woman handling accounts receivable and responsible for the billing had no idea what she was doing and was incredibly rude. The problems went on for months and I finally sent a letter to Dr. Goodwin himself, upon which I received both a written and verbal apology from him and the office. I was shocked that an established office could conduct such shady billing practices but am relieved that it's finally over.
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