Gene Burch Plumbing Inc

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14 Commercial Blvd, Ste 133
Novato, CA 94949

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(415) 479-2044
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Gene Burch Plumbing Inc - Novato, CA
Gene Burch Plumbing Inc - Novato, CA
Gene Burch Plumbing Inc - Novato, CA
Gene Burch Plumbing Inc - Novato, CA
Gene Burch Plumbing Inc - Novato, CA
Gene Burch Plumbing Inc - Novato, CA
Reviews
( 59 )
( 2 )
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( 1 )

Best

quick & efficient

Worst

Years ago we bought my wife's family home from her dad and he had Gene Burch Plumbing Heating & Air put in the furnace. At the time they had us sign up for a yearly check-in on ou...

Wonderful and respectful service, communication and friendliness. 7/20/2018

Always feel good when these guys do work for our home. Thank you! more

Very caring, personable and hardworking staff. 6/14/2018

Excellent work and professionalism. Highly recommend! more

Mike fully explained details of problem 6/3/2018

Gene Burch has been a company I can rely on and have for over 10 years more

Good Job 5/29/2018

I have used Gene Burch Plumbing Heating & Air a number of times, and I think they're great. Whenever I have a plumbing issue, they are very helpful, and they have reasonable pricing. When I last used them, there was a leak in the pressure pump of my toilet. With their help, we ordered the replacement parts from the manufacturer, and once they arrived, the guys at Gene Burch installed them. They are professional, friendly, and they never recommend things that we don't need. They did a good job. more

Excellent !! 5/12/2018

The technicians from GBP were fantastic. They were neat, punctual and professional. I had a semi emergency with a failed 5 ton roof mounted unit. GBP arranged a crane to remove the old unit and install a new one. They were careful to protect my roof and install the new unit neatly with better access than the old unit. Thank you to Gary Burch and his crew. Oh... And the price was right !! more

When You Call, They Come Right Over 5/11/2018

I always call Gene Burch Plumbing Heating & Air when I need service at my house. When you call them they come right over and I'm always satisfied with their work. They're really neat, professional, and respectful. I would suggest calling them when you need a plumber or somebody to fix your AC or heat. more

Prompt, Reliable, Good Communication 5/4/2018

On their most recent visit, the technicians from Gene Burch Plumbing Heating & Air went under the house and cleared a drain that was causing standing water. They also fixed a pipe that was leaking under the house. I've worked with them for a while now and the last couple of visits especially have been great. The only time I had any issue with them was a couple of years ago. Their team is prompt, reliable, and really good at communicating what the issues are and what it will take to fix them. more

Highest Integrity and skills 4/27/2018

I am so glad I can rely on Gene Burch Plumbing to quickly and effectively solve plumbing or heating issues. The guys that have been here have always been honest, friendly, considerate, and professional while still offering options and reasonable pricing. more

Obstruction of sink drain line was removed. 4/18/2018

Michael was very professional and knowledgeable about the problem, and when the initial snaking didn't work he returned with a snake with a blade that solved the problem. more

A Totally Disorganized Experience 4/9/2018

Years ago we bought my wife's family home from her dad and he had Gene Burch Plumbing Heating & Air put in the furnace. At the time they had us sign up for a yearly check-in on our furnace to make sure things were running smoothly. That was all years ago and we were never able to get them to come down so we eventually cancelled their service. Later on, though, we had some trouble with the water heater and we had their number lying around so we gave them a call again. The technician who came out said he couldn't help us with the water heater but could look at the furnace, which was also having issues. Then he was downstairs arguing with his girlfriend on speakerphone for about 20 minutes. I'm home from work to make sure the work went OK and overheard the whole thing, which I thought was unprofessional. He was nice enough guy, though. Then he comes and tries to sell us the service again, which I said I would pass on this time. Then he set up a subsequent appointment to fix the issue that he diagnosed, which was that we had trouble with the duct work. Then the guys come on the subsequent time and they didn't know what they were doing because they had the wrong address for job they were going to and didn't have any information about what we needed. Now instead of being there for a couple of hours, my wife had to be there half the day. It was just a mess. Eventually they did the job and it was fine. They even sent another technician who fixed water heater, but the whole thing was totally disorganized. It would have been nice to have a phone call to follow up, but the only call I got was to talk about the service plan, which I told them I was not interested in after the experience I'd had. more

Their Service Is Excellent 3/21/2018

Gene Burch Plumbing Heating & Air came in recently and checked my furnace, which had gone out. They found that one part was malfunctioning. They replaced it and now I have perfect heat again. They come pretty often to check my furnace. I've been dealing with them for many, many years. The prices are about average. They perform their service very well and do excellent work. more

Patrick was wonderful! 3/15/2018

Patrick was wonderful and the company was sensative to my needs! more

Five-Star Service! 2/27/2018

I have used Gene Burch Plumbing Heating & Air multiple times and the technicians have always been professional and friendly. Most recently, I hired the company to install two new toilets and I am very happy with how efficiently the work went. I am also satisfied with the overall results. I would recommend this company to other people. I thought that the employees were very polite for this most recent service and I'm sure that they would meet my expectations in the future. I would be happy to use them again. more

Very Satisfactory! 2/21/2018

Gene Burch Plumbing Heating & Air did good work for me. They installed a new wall furnace for me and even replaced the flue because the original flue had been put in incorrectly and had been emitting carbon monoxide. They put in a new one and so now we're safe. They were here on time and they were very efficient in the work they did. They answered all my questions and were communicative. There is one minor problem which I'll talk to them about. Other than that everything is working fine. I didn't compare the pricing, but I got a senior discount which made me happy. I imagine their prices are probably competitive. They did great work and I'm very satisfied. more

Great Service 2/7/2018

Gene Burch Plumbing Heating & Air has great service. I have used them numerous times and they have always done great work. The employees are always professional, very courteous, and pleasant to work with. I have had no problems with the service and am happy with all the work that they do. I would recommend Gene Burch and will use them again in the future. more

They Do A Great Job! 1/30/2018

We have used used Gene Burch Plumbing Heating & Air many times. They have installed toilets, water heaters and fixed many different types of plumbing problems for us. Recently, they installed a toilet for us, and they did a great job! The guy we used to use started working for them, so we use Gene Burch for everything now. They are knowledgeable professional, on time, and dependable. Their customer service is great, too, Their pricing is comparable, and we will continue to use them for our plumbing needs. more

Very happy with work 1/16/2018

Showed up on time. Proceeded with their work in a timely manner. We worked out locations for new hheating outlets. When done, they cleaned up any mess. Very satisfied more

Always Good Quality Service 1/16/2018

We use Gene Burch for plumbing and heating repairs at home, our church, parsonage, and business. They are responsive and do quality repairs. My water heater quit and they came out within an hour, and began repairs. Patrick was cheerful, and did excellent work. more

Great Service 1/4/2018

Great people, excellent service, detailed, clean and friendly workmen more

Professional and timely with service 12/17/2017

I have used your service for a few years and will continue to use as long as service is reliable and timely. more
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Summer SALE!!!:
15% OFF all yearly plans
Use year15 at checkout. Expires 1/1/2021

Gene Burch Plumbing Heating & Air is a full service and repair company, dedicated to delivering the highest level of quality and workmanship to the community while providing a friendly, rewarding work environment for our employees and their familys. We are committed to being an industry leader in our field and vital piece of our community while continuing to grow through the development and use of the latest technologies and business systems available. We believe the future of the company is dependent on creating a worthwhile relationship and genuine appreciation for everyone in the Gene Burch Plumbing Heating & Air family.

Owner Message
  • Gene Burch Plumbing, Heating and Air started helping its first customer in 1975. Now with over 35 years of experience under our belts, we're still doing our best to help serve Marin County's Plumbing, Heating and Air Conditioning needs. With thousands upon thousands of satisfied customers, you can trust in the reputation of Gene Burch Plumbing, Heating and Air. We're with you 100% ? our Marin County plumbers include a Service Guarantee along with our installations. We guarantee 100% satisfaction on all workmanship. We maintain the highest industry standards to make sure that we're giving you the best product, as performed by a well-qualified, personable staff. No matter the issue, whether it be an old plumbing or HVAC system that needs updating, or installing state-of-the-art equipment, we can help. Our well-trained plumbers and certified technicians undergo continual education to better serve your needs. Even if you're not in need for an immediate fixture replacement or emergency repair, you can still take advantage of Gene Burch Plumbing, Heating and Air's "Preferred Customer Maintenance Agreements and Pricing". Contact us today for an inspection ? we can help to keep your plumbing and HVAC systems running smoothly and at peak energy efficiency

Additional information
  • Hours: Sun 24 Hours, Mon-Fri 7am-5pm, Sat 8am-5pm
  • Payments: Master Card, Visa
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